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Louise Metcalfe is a seasoned housing professional with extensive experience in managing housing schemes, supporting vulnerable individuals, and working with local authorities. She holds a BA Honours degree in Social Sciences Youth and Community Work from the University of Bradford and has completed various NVQs in Childcare, Retail Management, and Business and Finance.

Experience

  • Mears Group PLC
    • Oakworth, England, United Kingdom
    • Housing Manager , accomodation
      • Aug 2020 - Present
      • Oakworth, England, United Kingdom

      Housing manager effectively responsible for a 69 apartments and dealing with the tenants, local authorities, and neighbours, amongst others, to create harmonious living. Dealing with people from different backgrounds, communicate effectively and manage the concerns managing sustaining tenancies Voids Supporting tenants etc Allocations meeting/ assessments Health and safety checks / requirements Financial information etc

  • My Space Housing Solutions
    • Bradford, West Yorkshire, United Kingdom
    • Housing support officer
      • Apr 2019 - Aug 2020
      • Bradford, West Yorkshire, United Kingdom

      Supporting vulnerable people

  • In Communities
    • Silsden, West Yorkshire, United Kingdom
    • Housing Officer
      • Mar 2017 - Apr 2019
      • Silsden, West Yorkshire, United Kingdom

  • Centre Point
    • Bradford, West Yorkshire, United Kingdom
    • Housing Officer
      • Nov 2016 - Mar 2017
      • Bradford, West Yorkshire, United Kingdom

      Supports homeless young people aged 16 to 25

  • Horton Housing
    • Bradford, West Yorkshire, United Kingdom
    • Project Support Officer
      • Jun 2016 - Aug 2016
      • Bradford, West Yorkshire, United Kingdom

      Care leavers

  • Keyhouse (wesley housing project )
    • Keighley, West Yorkshire, United Kingdom
    • Childrens service manager
      • Oct 2014 - Jun 2016
      • Keighley, West Yorkshire, United Kingdom

      A hostel for vulnerable families who were homeless .. I were in charge of the children services . I was taken in to set up ofsted and to apply for funding for hostel and the community we supported . Having services in place which supported the children , play sessions , counselling family intervention etc Working alongside other agencies supporting enhancing families lives

  • Home Group
    • Huddersfield, West Yorkshire, United Kingdom
    • Housing support worker
      • Mar 2016 - May 2016
      • Huddersfield, West Yorkshire, United Kingdom

      Homeless hostel for vulnerable people I worked here through an agency .

  • The Co-op
    • Oxenhope, West Yorkshire, United Kingdom
    • Supervisor / post office assistant
      • Mar 2006 - Dec 2014
      • Oxenhope, West Yorkshire, United Kingdom

      Food retail in a small community village While I worked there we went through 2 new initiatives and developments in enhancing the shop and customer products

    • Children Social Worker
      • Jun 2006 - Mar 2007
      • Bradford, United Kingdom

      Working with families who need support

    • Emergency Hostel manager
      • Jun 2006 - Aug 2006
      • Bradford, United Kingdom

      Short term emergency manager for a hostel who supported woman with mental health needs

  • In-Communities
    • Keighley, West Yorkshire, United Kingdom
    • Housing Assistant
      • Oct 2005 - Jul 2006
      • Keighley, West Yorkshire, United Kingdom

      Working in social housing assisting with any housing support needs within the office and front desk Working in customer services first line of contact for people looking for social housing

  • Voyage Care Ltd
    • Haworth, West Yorkshire, United Kingdom
    • Team leader
      • Aug 2004 - Sep 2005
      • Haworth, West Yorkshire, United Kingdom

      Supporting people with complex health needs within a 11 bed hostel Then managed another home Moorfields

  • Bradford police Club
    • Bradford, West Yorkshire, United Kingdom
    • Young womans youth worker
      • Jun 2004 - Jul 2005
      • Bradford, West Yorkshire, United Kingdom

      A new project I was able to get on board with called the Babies project . Working with young women who were at risk of being sexually exploited.

  • YMCA Trident group
    • Bradford, West Yorkshire, United Kingdom
    • Children behavioural support mentor
      • Sep 2004 - Jun 2005
      • Bradford, West Yorkshire, United Kingdom

      Supporting / mentoring young people excluded from mainstream education

  • Horton Housing
    • Bradford, United Kingdom
    • Support Worker
      • Jun 2004 - Aug 2004
      • Bradford, United Kingdom

      New project supporting young girls who were pregnant

  • Airedale General Hospital
    • Keighley, West Yorkshire, United Kingdom
    • Auxillary Nurse / mental health nurse
      • Mar 1995 - Sep 2003
      • Keighley, West Yorkshire, United Kingdom

      Working on wards / day centre caring / supporting people who came to use the service This from medical emergencies to general support nursing care Dementia / mental health services People aged 16 to 107 years old

  • Wesley Housing Project
    • Keighley, West Yorkshire, United Kingdom
    • Childrens play worker/ housing worker
      • Jun 1997 - Jun 2003
      • Keighley, West Yorkshire, United Kingdom

      Working with housing charity supporting families who have been homeless

    • Trainee retail management
      • Aug 1989 - Jul 1991
      • Bradford and Keighley

      Training in different retail shops From fashion bridal and household items

  • The Golden Fleece Public House
    • Haworth, West Yorkshire, United Kingdom
    • Bar/ restaurant worker
      • Mar 1986 - Feb 1989
      • Haworth, West Yorkshire, United Kingdom

      Working from in the kitchen to waiting on customers in the pub to working behind the bar

  • Eat wright cafe
    • Keighley, West Yorkshire, United Kingdom
    • Cafe worker
      • Jun 1987 - Feb 1988
      • Keighley, West Yorkshire, United Kingdom

Education

  • 1997 - 2002
    University of Bradford
    Social sciences youth and community work BA Honours, Social Sciences mental health politics
  • 1992 - 1995
    Shipley College
    NVQ level 2-4 Childcare Education and social care, Early Childhood Education and Teaching
  • 1989 - 1991
    Bradford training centre
    NVQ 2-3 Retail management, Retail Management
  • 1989 - 1991
    Keighley College
    Bachelor of Technology (BTech), Busines and Finance
  • 1989 - 1990
    Bradford Training Christopher and Pauls Training Centre
    Hair, Hair Styling/Stylist and Hair Design

Suggested Services

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Industry Focus. “Facilities Services”

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