Experience

• 

  Alta Colleges Westwood College Northlake

  • Adjunct teacher School of Business

    • Aug 2009 - Present

    Awarded 2010 Teacher of the Year Primarily teach strategic marketing, senior marketing seminar, integrated marketing communications in the business program. Coordinator for training new hire instructors on Transformative Teaching Practices Assist with implementing the Phi Beta Lambda organization and developing students in the business program.(2005-Jan. 2009)Quality Assurance - Customer Satisfaction

• 

  Recruiter Solutions Group

  • Quality Mgr

    • Apr 2005 - Dec 2009

    Identify and implement process improvement initiatives in the area of Quality Assurance, Quality Control and Metrics; Coordinate and train new help desk agents Identify, distinguish, and analyze multiple components of help desk incidents Assist in determining the root cause of Chick-fil-A store issues and communicate to management Prepare and deliver insights and recommendations based on analyses Interpret data based on specific knowledge using statistics and graphic tools Provide data and metrics to management to support decision making Direct the daily responsibilities of the Quality GroupProvide on-going training to entire Help Desk Staff

• 

  OFS/Lucent

  • Product Marketing

    • Jan 1985 - Jan 2003

    Managed over $12M connectivity product line for fiber optic networking equipment Managed $2M promotional budget for fiber optic networking equipmentResponsible for establishing marketing relationships with other networking vendorsCoordinated the introduction of new fiber optic connectors and interconnect cablesTrained OEM and joint venture partners on connectivity productsProvided product demonstrations on networking equipment for customer visits and trade showsCoordinated marketing promotions for the public & private network marketResponsible for coordinating the trade show layout and set up to showcase the telecommunications networking equipmentAssisted in developing the e-commerce web siteConducted industry comparison studies on new competitors telecommunications equipmentUtilized PC based software Excel, Word, PowerPoint and In DesignHandled day-to-day inquiries providing customer service to all levels of customersCoordinated the ISO 9000 International Quality certification for Fiber Optic Apparatus

  • Product Marketing

    • Jan 1985 - Jan 2003

    Managed over $12M connectivity product line for fiber optic networking equipment Managed $2M promotional budget for fiber optic networking equipmentResponsible for establishing marketing relationships with other networking vendorsCoordinated the introduction of new fiber optic connectors and interconnect cablesTrained OEM and joint venture partners on connectivity productsProvided product demonstrations on networking equipment for customer visits and trade showsCoordinated marketing promotions for the public & private network marketResponsible for coordinating the trade show layout and set up to showcase the telecommunications networking equipmentAssisted in developing the e-commerce web siteConducted industry comparison studies on new competitors telecommunications equipmentUtilized PC based software Excel, Word, PowerPoint and In DesignHandled day-to-day inquiries providing customer service to all levels of customersCoordinated the ISO 9000 International Quality certification for Fiber Optic Apparatus

• 

  Burroughs Corporation

  • Account Representative

    • Jan 1982 - Jan 1984

    Marketed small computers to public network customersGenerated opportunities for new business with PC and medium computers.Installed small computers, provided computer demonstrations and trained customers on software applicationsManaged over 20 established accounts in