Experience

• 

  The Ardonagh Group

  • Group Communications Manager

    • Feb 2023 - Present

• 

  Geo Underwriting

  • Home-based

  • Communications Manager

    • Aug 2021 - Feb 2023
    • Home-based

• 

  The Ardonagh Group

  • Communications Manager

    • Jun 2020 - Aug 2021

• 

  Robert Walters

  • London, United Kingdom

  • Internal Communications Manager

    • Aug 2018 - May 2020
    • London, United Kingdom

• 

  Towergate Insurance

  • London, United Kingdom

  • Internal Communications Manager

    • Nov 2016 - May 2018
    • London, United Kingdom

    • Providing ongoing strategic and operational communications counsel to the business’ central functions including HR, Reward, Learning & Development, IT, Property, Legal and Risk & Compliance• Developing and executing engaging and purposeful internal communications plans to support business/functional priorities with a focus on strategically important initiatives and employee engagement • Running multi-media internal communications campaigns to drive employee engagement, in support of the business strategy and key engagement activities including CSR, reward & benefits, learning & development, wellbeing and employee recognition initiatives. • Project managed the inaugural Ardonagh employee recognition awards culminating in a 250-person event held at the Natural History Museum• Building and maintaining relationships with key senior stakeholders, becoming a trusted adviser and subject matter expert in order to promote best practice communications at all times• Taking a lead strategy and delivery role in internal events including employee awards, charity events and leadership conferences, with support of the in-house events team• Championing the Group communications channels, including the new intranet and Yammer in support of them becoming the focal point for internal communications across the business• Leading engagement activities and maintaining feedback channels with employees• Creating engaging, relevant and timely content to share with employees• Building and maintaining effective relationships across the business to encourage and ensure two-way flow of information between employees, senior stakeholders and communications team• Coaching and supporting more junior team members to help with their career aspirations and development goals

• 

  Kier Group

  • United Kingdom
  • Construction
  • 700 & Above Employee

  • Internal Communications Officer

    • Jun 2014 - Dec 2015

    • Partnering with senior stakeholders within Kier’s internal functions including HR, Corporate Responsibility, Employee Engagement, IT, Legal and Finance to support them with all their communications needs in a business partner capacity• Planning and executing internal communications, ranging from targeted, ad-hoc messages, to full-scale, company-wide campaigns• Identifying the right tone, message and channel to communicate to diverse audience groups, from frontline colleagues to the senior leaders and Board• Producing content and writing copy for a variety of both digital and printed channels and audiences• Proofreading all internal communication material • Ensuring Kier’s brand, style, tone of voice, values and key messages were reflected and consistent throughout all communication material and channels• Implementing, embedding and managing new communications channels and obtaining ‘buy-in’ for these from the Kier Board and senior leadership teams• Assisting in the planning, delivery and measurement of internal events, ranging from one-day senior leadership conferences to UK-wide employee roadshows• Measuring the effectiveness of campaigns, channels and events through employee feedback from surveys and face-to-face workshops• Supporting the Head of Internal Communications and wider corporate communications department in the delivery of the Marcomms team’s strategy throughout the business.

  • Communications Executive

    • Jan 2014 - Jun 2014

    • Managing the internal communications daily activity calendar and ‘traffic’, ensuring the right messages were sent to the appropriate audience via the most suitable channel, whilst also making sure these channels and audiences were not getting saturated• Responsible for the front page of the company intranet including uploading news stories and noticeboard articles on a daily basis, keeping the information timely, interesting, and relevant• Assisting the Internal Communications Channel Manager in the production of Kier’s quarterly employee magazine, The Kier Journal, including supporting the transition from a solely printed publication to a complete digital experience• Played a pivotal role in the implementation and subsequent development of Kier’s new Sharepoint-hosted intranet.

  • PR Officer

    • Oct 2007 - Dec 2013

    • Writing and sending out targeted press releases to local, national and trade media• Copywriting for the corporate website, the company intranet, newsletters and publications (for both internal and external audiences)• Co-writing/editing of company’s quarterly magazine• Editing/proofreading and approving press releases and marketing materials produced by the Kier businesses, or external agencies and suppliers, to ensure consistency of brand and messaging• Responding to and managing press enquiries; writing and co-ordinating press statements• Liaising between the media and business to arrange press visits and events, including maintaining relationships with trade press journalists to achieve coverage/features• Managing/contributing to crisis/incident communications when necessary• Managing news pages on kier.co.uk • identifying opportunities to raise the company’s profile• Liaising with Kier’s investor relations agency on corporate PR matters• Monitoring/managing Kier’s social media presence on Twitter• Providing general advice/guidance/support to all parts of the business regarding PR and media and communication matters

• 

  RSPB

  • Bedfordshire

  • Production Co-ordinator / Assistant Print Buyer

    • Feb 2006 - Sep 2007
    • Bedfordshire

    • Co-ordinating complex direct mail campaigns, from concept to completion within tight budgets and timescales• Print buying for all departments within the RSPB including leaflets, magazines and personalised stationery• Liaising with advertisers for RSPB’s quarterly publication of ‘Birds’ magazine; ensuring adverts met with both the RSPB and Advertising Standards Agency guidelines.

• 

  Exel

  • Cambridgeshire

  • Senior Reservations Co-ordinator

    • Jun 2005 - Feb 2006
    • Cambridgeshire

    • Supervising the operating procedures within the central reservations team on a day-to-day basis, including rotas, sickness and holiday. • Resolving queries from national corporate account customers, Ford dealerships and clients to ensure a positive relationship between all parties was maintained.• Liaising with senior management to resolve any issues within the team or from Ford dealerships and customers.

• 

  E.ON

  • Bedford

  • Customer Service Advisor

    • Nov 2001 - Jun 2005
    • Bedford

    • Providing the highest possible customer care when dealing with customer enquiries/complaints via inbound calls and written correspondence.• Using direct marketing/sales techniques, including cold calling, to promote the products & services to current and potential customers.• Meeting/exceeding personal sales and other targets.• Creating incentives to motivate team members to meet overall team sales targets.• Quickly promoted from customer service advisor to IT ‘Superuser’ and trainer on new customer database.