Experience

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  ServiceMaster Clean

  • Northeast

  • Business Deveopment Consultant

    • Feb 2013 - Present
    • Northeast

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  The Princeton Review

  • Framingham, MA

  • Executive Director, International Franchise Operations/Business Development

    • 2008 - 2011
    • Framingham, MA

    The Princeton Review International franchises sell educational products and services ("test prep") to students preparing to take various standardized tests for admissions to U.S. colleges / universities for undergraduate and graduate programs. Responsible for franchise operations throughout 20 countries in Asia, Southeast Asia, the Middle East and Latin America. Tasked with "turning around" the international franchise division, which had previously deteriorated. Developed scorecards, introduced new initiatives and systems which helped improve and increase revenues, royalties and new enrollments for the international division. Had a major impact in re-establishing trust, credibility, communications and strengthening business relationships with our international franchises. Collaborated with the international legal department to develop and execute programs to manage new contract agreements, as well as, contract renewals more effectively to ensure tighter compliance with TPR international business strategies. Familiar with various international cultures and their business practices. Able to understand, adjust and modify my approach accordingly and effectively when working with the respective international colleagues/clients.

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  Statewide Sports Associates

  • Hopkinton, MA

  • General Manager/Owner, Team Sports Dealer - Sales/Operations

    • 2003 - 2008
    • Hopkinton, MA

    Responsible for sales, marketing, operations, budgets, collections, manpower, inventory and training for team sports equipment and sports apparel to educational, corporate and municipality accounts/programs. Developed solid business relationships with high school/collegiate athletic directors and coaches, youth sports leagues, business owners, and school administrators; earned trust and loyalty with customer base. Developed clear goal-oriented operating and strategic plans that generated business through basic marketing campaigns to strategies that resulted in compounded consecutive annual sales growth rate.

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  Mitel Communications Solutions

  • Southboro, MA

  • District Operations Manager - New England

    • 1998 - 2003
    • Southboro, MA

    Responsible for directing and managing multi-site offices throughout the New England region for business customer installations, service and maintenance operations for telecom PBX, cabling and other networking technologies. Accountable for regional management staff, technician / administrative workforce and independant subcontractor work activities, I&M logistics, facilities, service contracts, training & development, fleet management, sales and marketing initiatives in a union environment.

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  Bell Atlantic (currently known as Verizon)

  • Framingham, MA

  • Staff Director/Project Management, General Business Services/Operations Support

    • 1995 - 1998
    • Framingham, MA

    Responsible for managing corporate projects ($5M - $32M projects) to support infrastructure, technology, sales and marketing initiatives. Led benchmarketing and project management activities and best practices for call center operations, implemented standards, coordinated M&P development, colaborated with cross-functional teams and coordinated testing initiatives to ensure proper workflows and operational efficiencies were in place.

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  NYNEX (currently known as Verizon) / TelecomASIA

  • Bangkok, Thailand

  • International Operations Manager/Project Manager

    • 1992 - 1995
    • Bangkok, Thailand

    Selected to be part of a start-up venture team responsible for building and creating a 2 million line international telecommunications company; developing and implementing an effective multi-site central office & outside plant infrastructure facility network. Also had a lead role on a team that selected, hired and trained Thai staff who would ultimately manage and run those divisions. Created, implemented and standardized M&P's; network acceptance/quality site inspection practices; developed the engineering services & complaint process guidelines; and authored the operations policies and procedures manual. Planned and coordinated various projects; monitored overal network; established manpower and budgetary allocations for workforce of approximately 100. Developed studies and trends for senior executives and apprised them of program development, areas of concern/delays and recommended action for improvement. Can speak Thai and am extremely familiar with their culture.