Experience

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  LMG Consulting, LLC (FL)

  • Florida

  • Program Management and Operations Contractor

    • Apr 2015 - Present
    • Florida

    Provide Customer Operations and Program Management Services for US and International Communications Operators and Suppliers.- Provided Project Management services, and facilitated introductions to service opportunities for project operations resources. - Performed Operations and Financial Anal...

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  Ericsson

  • Customer Operations Leader - Region Latin America

    • Jan 2013 - Mar 2015

    Directed Ericsson Operations for projects and customer support for a Caribbean key Accounts.Provided operations support for major Caribbean and Bahamas proposals that were won, receiving contracts exceeding 100M USD. Led program to turn around account's Customer Satisfaction with Ericsson that increased CSAT by 25 points in 2013.Provided Operations Assurance to help improve operations performance for Year End 2014. Identified and drove actions to improve Customer Unit Local & Regionals performance for Net Sales and Billing and Project Management process adherence.

  • Director Customer Service - Region Latin America

    • Sep 2009 - Feb 2013

    Directed Business Unit BCAM Service Delivery in RLAM, for the Nortel CDMA, GSM and Data business acquired by Ericsson, and successfully completed the 3 year transition and integration of the BCAM process and resources into RLAM Operations. Supported In-Country Local teams in delivering BCAM projects and support services across the RLAM region.

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  Nortel

  • Florida

  • Customer Operations Leader - Caribbean &Latin America

    • 1983 - 2009
    • Florida

    Accomplished various technical and management positions in Nortel Customer Services and Operations organizations. This included Technical Support, Emergency Recovery, NPI and SW Verification, Systems and Tools Development, Project and Program Management, and Service and Operations Leadership. ...

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  GTE Automatic Electric

  • Northlake, Illinois

  • Sr. Operating Engineer

    • Feb 1972 - Aug 1983
    • Northlake, Illinois

    Held various Technical, Supervisory and Staff positions with GTE Automatic Electric on Products from Step by Step and No1 EAX to the GTD#5.Experience included Installation, System Test Engineering, Product Assurance testing, SW and HW Technical Support, and Sr Operating Engineer Digital Systems.S...