Bio
Experience
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National Indemnity Company
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Omaha, NE
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IT Senior Network Engineer
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Jul 2019 - Present
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Omaha, NE
Cisco Unified Communications platform support for CUCM, Unity Connection, UCCX and voice infrastructure.
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Managed Services Engineer - Networking
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Oct 2009 - Jul 2019
Managed services with emphasis on voice technologies.
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Customer Support Engineer
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Nov 1998 - Oct 2009
Assisting customers with voice over IP enabled routers, WAN and LAN connectivity, quality of service, configuration assistance, troubleshooting.
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Senior Field Support Engineer
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Jun 1995 - Nov 1998
Installing, troubleshooting and repair of VCO80 and VCO4K telephony switch equipment.
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Techinical Trainer
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Mar 1997 - Mar 1998
Worked on developing technical training for a client-server billing system.
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Training Analyst
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Aug 1990 - Jun 1995
Developed training program for operators and maintenance personnel of military satellite communications system.
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Cryptologic Technician
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Mar 1969 - Jun 1990
Cryptologic communications and electronics maintenance.
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Education
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1991 - 1994National University
Suggested Services
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References
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