Experience

• 

  Zenith Bank (UK) Limited.

  • Manager: Client Due Diligence

    • Jun 2018 - Present

    • Provide leadership and direction to a team of six persons.• Review and approve for 500+ medium and high-risk accounts for client account on-boarding.• Formulate and drive implementation of ten strategies to ensure efficient operation of team.• Delegate 10 tasks to seven team members in over 10 years• Institute best practice for maintenance and management of 1000+ electronic clients on-boarding request file and reviews• Oversee reviews of 1000+ client accounts and adverse media • Managed three-part account on-boarding process for five client -facing teams.• Direct compilation and submission of 10 Key Risk Indicators (KRI) reports to strengthen bank wide risk monitoring and management. • Prepare department’s monthly performance evaluation for discussion with Head of Corporate Banking and Wealth Management • Participate in ten strategy and operational sessions and represent team in other sessions.• Supervise complaint management for prompt resolution.• Interview and hire five competent staff into department’s open roles.• Coordinate performance evaluation sessions for six staff in department• Coach six team members to undertake 500+ client review and on-boarding sub-processes.Key achievements• Established Bank’s Client Due Diligence function in 2018 with three team members and developed two procedures, 10+ workflows and five operational manuals.• Operational awards - 2018• Automated two significant on-boarding processes, driving 50% savings in time and efforts.• Achieved 95% automation of account review process to date.• Automated audit confirmation request process to handle average of 100 audit requests annually.

• 

  Zenith Bank( UK) Limited

  • London

  • Anti-Money Laundering Assistant (Compliance)

    • Jul 2015 - Jun 2018
    • London

    • Assisted MLRO & Deputy Compliance Manager with Compliance Routines • Reviewed and authorised average of 20 annual new on-boarding requests from six business teams• Screened average of 300 transactions for sanctioned breaches • Monitored transactions for potentially suspicious activities.• Responded to anti-money laundering (AML) related enquires from six client facing and operation departments.• Logged 200+ regular client reviews and adverse media reviews.• Examined 40+ samples of client reviews and checked 45+ samples of adverse media reviews.• Responded to average of 100 retail deposit application enquiries and addressed potentially failed applications.• Undertook periodic system generated screening results for 300+ against bank’s client database.• Sample-checked known sanctioned names against Bank’s screening system of 1000+ records.• Produced weekly adverse media review schedules and financial crime-related management information to management.• Populated list of Politically Exposed Persons (PEP) by 50+ to track PEPs and monitor client risks.• Addressed 250+ KYC enquiries from six business teams covering Sub-Saharan Africa, Europe, and Asia regions respectively.• Compiled and disseminated monthly sanctions and quarterly FATF updates respectively to all departments in Bank.• Collaborated with 10-person Compliance team to drive compliance culture and minimise risk of regulatory failure and resultant reputational damage.

• 

  Zenith Bank UK Limited

  • United Kingdom
  • Banking
  • 100 - 200 Employee

  • Trade Finance

    • Jun 2013 - Jun 2015

    • Processed 1000 customer payments and end of day queue checking annually.• Resolved 500+ customer complaints and queries.

  • Wealth Management

    • 2008 - Jun 2013

    • Supported Head of Wealth management with five day-to-day administrative tasks of the Wealth Management team • Acted as first contact for prospect clients.• Gathered 5000+ client documentation and completion of account documentation and Investment mortgage documents.• Managed 50 clients’ requests with team of four Relationship Managers.• Generated annual average of 25 customer profiles and account numbers in core banking system.• Management of access to inhouse vault for four employees.• Sold five of the bank’s products and services to an average 45 branches and subsidiaries of Zenith Bank PLC. • Handled client marketing activities covering Africa and UK with four Relationship Managers.

• 

  Merchant Bank Ghana Limited

  • Inward Remittance

    • 2007 - 2008

    • Processed daily remittance payments averaging 50.• Assisted the cashier to disburse cash to 150+ customers covering a two-year period.