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Bio

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Lorna Herbasz is a seasoned insurance professional with 20+ years of experience in claims handling, team management, and customer service. She holds a Diploma in Insurance Practice (DIP CII) and has worked in various roles, including Senior Operations Professional, Proactive Outbound Advisor, and Rostering Administrator. Lorna has a strong educational background, having attended Castle Donnington High School, Loughborough College, and Shepshed Hind Leys College.

Credentials

  • Cert CII
    Chartered Insurance Institute
  • DIP CII (Claims)
    Chartered Insurance Institute

Experience

    • Proactive Outbound Advisor
      • Feb 2020 - Present

  • Transform Housing & Support
    • Redhill, United Kingdom
    • Rostering Aministrator
      • Jun 2017 - Feb 2020
      • Redhill, United Kingdom

  • Travelers
    • Redhill, United Kingdom
    • Senior Operations Professional
      • Mar 2010 - May 2017
      • Redhill, United Kingdom

      Managing a team, providing a service of excellence to support claim. DIP CII (claims) (P05 Insurance Law passed June 2015, P94 Motor passed December 2015, M92 Business & Finance passed with distinction June 2016, M85 Claims Practice passed September 2016)

  • Brian Johnston Insurance Brokers
    • Redhill, United Kingdom
    • Administrator
      • Jul 2007 - Mar 2010
      • Redhill, United Kingdom

      Original post was to scan thousands of files, target was to complete task within 18 months, completed in less than 9 months and to update clients MID and ensuring accurately updated at all times. Introduced monthly payments to glass repair providers by way of bordereau payment via BACS. Point of contact for many clients. Very proactive in dealing with clients queries.

    • National Account Administrator
      • Jun 1990 - Mar 1999
      • Epsom

      Administering national account clients orders. Point of contact for all 8 branches.

Education

  • Castle Donnington High School
  • Loughborough College
  • Shepshed Hind Leys College

Suggested Services

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Industry Focus. “Utilities”

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