Experience

• 

  Macy's

  • United States
  • Retail
  • 700 & Above Employee

  • Sales Manager of Textiles at Macy's South Coast Plaza

    • Apr 2014 - Present

    - Outperformed annual goal for 3 straight years while team size reduced by 50%. Managed to daily targets,analyzed key reports, and inspired and developed sales specialists.- Managed and hired a team of 21 associates. Groomed 5 supervisors to become Sales Managers.- Partnered with the Merchandising Team to plan and execute floor moves, merchandise placement, and sales set up. Updated 62 beds a month to the schematics set by visual directors. - Coached on product benefits, identifying best sellers, connecting with the customers and recovery.- Store Manager in charge duties included opening and closing, safety programs, HR, driving credit goals, handling customer escalations, organizing recovery, and running yearly inventory process.- Additional responsibility for 8 years to report on the store's daily customer service rating from post transaction survey. Taught customer interaction classes and coached behaviors to raise scores.- Participated i after-work volunteer programs, and boosted culture with fun holiday costumes.

  • Sales Manager of Housewares, Luggage, and Top of Table at Macys SCP

    • Sep 2012 - Mar 2014

    - Surpassed sales goal each year with a team of 20 across multiple departments and two floors.

  • Sales Manager of Men's Shoes at Macy's SCP

    • Mar 2011 - Sep 2012

    - Achieved results above plan in commissioned department of 20 full-time and part-timeemployees by coaching team to collaborate on the sales, stock checks, and recovery.

  • Assistant Store Manager

    • Feb 2010 - Mar 2011

    - Responsible for sales across Women’s Clothing, Men’s Clothing, Children's, and Furniture for muti- million dollar store. Each department surpassed its sales plan.- Implemented and properly administered all HR procedures and personnel policies.- Led a team of 7 Sales Managers to meet goals, develop their teams, and create enthusiasm withinthe store. Hired 3 new Sales Managers to backfill or replace poor performers.

  • Sales Manager of Top of Table at Macys SCP (Family Relocation)

    • May 2008 - Feb 2010

    - Greatly exceeded goal each year with a team of 7. Promoted to nearby Asst. Store Manager.

  • Sales Manager of Women's Shoes at Macy's Washington Square

    • Jul 2005 - May 2008

    - Reached sales plan with 16 commissioned associates, plus back-of-house mechanics.

• 

  Robinsons-May

  • Operations Manager

    • Feb 2004 - Aug 2005

    - Total responsibility for the store’s operations, P&L measurement. Outperformed yearly goal.- Duties included performance development, stock logistics, recruiting, hiring, progressive discipline,sales leadership, and effective store communication & motivation.

  • Sales Manager of Cosmetics at Medford

    • Jul 2000 - Feb 2004

    - Exceeded goal with a team of 40 associates across 8 vendor lines including Estee Lauder,Lancome, and Clinique. Coached team to initiate cosmetic consultations and maintain a client file.

• 

  The Body Shop

  • Portland, Oregon Area

  • Store Manager

    • 1999 - Aug 2000
    • Portland, Oregon Area

    - Responsible for the management and success of a multi-million dollar store within Washington Square Mall including operations, hiring, cash management, coaching, schedules, profit and loss, and product training.- Store had seven employees from key holder to assistant manager.