Experience

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  QC Holdings

  • 9401 Indian Creek Pkwy, Overland Park, Ks 66210

  • Sterling Point Loan Servicing Representative

    • Jun 2013 - Present
    • 9401 Indian Creek Pkwy, Overland Park, Ks 66210

    I have a wide variety of responsibilities in my current position including providing optimal customer service to customers who are current on their loans and lines of credit. Answering questions for customers and educating the customer about the product. Providing pay off balances and explaining how the customers payments are applied to their accounts. Negotiating payment arrangements with customers to keep their account current. If a affordable arrangement can not be made I must find another solution to resolve the debt including qualifying customers for a refinance if the payments are not affordable and extending the loan to provide lower payments. reading the customers Transunion report for credit information.Skip tracing a customer when they can not be found.reporting to Transunion every 30 days that the customer is late. removing bad information from accounts and updating accounts with new information.

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  Firestone

  • 128 W 8th St Junction City, KS

  • Asset Recovery and Collections Representative/ 3rd Party

    • Jan 2002 - Jul 2013
    • 128 W 8th St Junction City, KS

    As a Asset Recovery and Collections Representative I was in charge of locating missing inventory. Collecting on over due balances on accounts that need to be paid in full before the vehicle was released to customers after repair or services were preformed. Locating customers that took their vehicle before paying for their service. Helping store manager with the stores quarterly and anual reports for the district office.

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  Convergys ARM - Encore RMI

  • 320 N Rodgers Rd Olathe, Ks

  • Commercial loan collector / Third Party Representative for Key Bank

    • Aug 2000 - Sep 2001
    • 320 N Rodgers Rd Olathe, Ks

    Responsibilities included contacting business owners to resolve the past due payments on their commercial loan. Reading the payment history for the loans and finding misapplied payments. Contacting branch managers to verify information about business owners and their loans. locating business assets and turning in the location of assets to The Special Assets Group for recovery. Working with attorneys in order to obtain bankruptcy information. Reading credit bureau reports in order to locate customers.