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Lori Horsfall

Staff Development at Westby Co-op Credit Union
Intro Book
Seasoned training and retail professional with expertise in coaching, leadership development, and curriculum creation.
  • Claim this Profile
Location
La Crosse, Wisconsin, United States, US
Skills
  • Training
  • Retail
  • Performance Management
  • Team Building
  • Employee Relations
  • Show all
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Bio

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Lori Horsfall is a seasoned training and retail professional with 21+ years of experience in management, team building, and employee relations. She has expertise in coaching, leadership development, and curriculum development. Lori has held various roles in training, retail, and management, including Customer Service Training Manager at Hanover Direct and Staff Development at Westby Co-op Credit Union.

Experience

  • Westby Co-op Credit Union
    • Westby, Wisconsin, United States
    • Staff Development
      • Mar 2019 - Present
      • Westby, Wisconsin, United States

  • WCCU Credit Union
    • United States
    • Staff Development Supervisor
      • Mar 2019 - Present
      • United States

  • Hanover Direct
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Customer Service Training Manager
      • Jan 2007 - Mar 2019

      Manage the resources and processes required for all aspects of TeleServices training. This includes new hire and customer service training, curriculum development, system administrator and procedural documentation for our contact center. Provide support and guidance to our management team. Responsible for following up with customers on billing issues and handling exceptional complaint calls. Communicate training updates and new information to all levels of management and contact center associates.

    • Assistant Manager Training
      • Aug 2006 - Jan 2007

    • Training Supervisor
      • Aug 2003 - Aug 2006

    • Senior Trainer
      • Apr 2000 - Aug 2003

    • Trainer
      • Sep 1998 - Apr 2000

    • Sales Representative
      • Oct 1997 - Sep 1998

Education

  • 1991 - 1995
    University of Wisconsin-La Crosse
    BS, Exercise Sport Science

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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