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Loretta Jasmine Afful
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- Communicative Skills
- People Skills
- Customer Service
- Long Term Customer Relationships
- Customer Satisfaction
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Bio
Experience
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Customer Service Representative
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Nov 2007 - Present
Performs Customer Services including resolving customer complaints and queries via the phone, Cross and Up-sell products and services, Foster an environment in which our valued customers retained their loyalty with the Company, Coordinate Team Activities, Educate customers on new and existing products and services.
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General Manager
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Jan 1999 - Dec 2006
Managerial role with oversight responsibilities including: - Formulation, Implementation and Evaluation of policies and procedures, Quality Control, providing Technical Expertise, Managing Operational Cost, Scheduling, Planning and Monitoring work processes and Measuring Operational Performance.
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Senior Reporter
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1990 - 1996
Gathering information or materials in and outside Accra for publication, Conducting interviews and investigations in a bid to collate publishable materials, Writing commentaries and feature articles, Page -planning and proof reading
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Education
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2009 - 2012Central University College
Bachelor of Business Administration (B.B.A.), Human Resources Management -
1989 - 1991
Ghana Institute Of Journalism
Diploma, Journalism
Suggested Services
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Industry Focus. “Telecommunications”
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