Experience

• 

  Propeller

  • United Kingdom
  • Marketing Services
  • 1 - 100 Employee

  • Account Manager

    • Oct 2023 - Present

  • Account Executive

    • Oct 2022 - Oct 2023

  • Service Delivery Executive

    • Dec 2021 - Oct 2022

• 

  Bluebella Ltd

  • London, England Metropolitan Area

  • Customer Service Advisor

    • Oct 2020 - Dec 2021
    • London, England Metropolitan Area

    Working as a part of the eCommerce team for a lingerie company. Providing customer assistance, handling inquiries via email and over the phone, coordinating processes with the warehouse and different couriers, issuing refunds, investigating and resolving complaints, making sure all the eCommerce orders are promptly fulfilled, answering Trustpilot and social media reviews.

• 

  Accor

  • France
  • Hospitality
  • 700 & Above Employee

  • Reservations Executive

    • Dec 2018 - Oct 2020

    Helping customers with planning and booking reservations for the hotel, recording special requests and providing personalised service, processing deposit information, recording billing instructions, contributing to the maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms, receiving and processing FIT bookings, preparing and sending the free-sale calendar to OTAs, following up group bookings using Delphi and updating rooming lists in the system, quoting and preparing contract and billing instructions for group reservations.

  • Receptionist

    • Oct 2017 - Dec 2018

    Working as a welcomer in a hotel located in Canary Wharf, a busy business area in London. Carrying out the tasks of checking in, checking out, taking reservations, answering phone calls, replying emails, preparing arrivals, selling packages, and encouraging customers to be part of the group’s loyalty program.

  • Receptionist

    • Aug 2016 - Oct 2017

    Working as a receptionist in a 390 rooms hotel located in Central London carrying out the task of checking in, checking out, providing tourist information, attending phone calls.

• 

  Private family

  • London, United Kingdom

  • Child-Care worker

    • Sep 2015 - Jul 2016
    • London, United Kingdom

    Undertaken as an opportunity to improve and perfect my skills in the English language and familiarise myself with English culture. Responsible for three young children and trusted with household duties.​

• 

  Concello de Narón

  • Narón, A Coruña

  • Tourist office receptionist

    • Jul 2015 - Sep 2015
    • Narón, A Coruña

    Providing information and guidance to tourists in the area​.

• 

  Hesperia Finisterre

  • La Coruña, Spain

  • Receptionist, waitress and guest relations

    • Feb 2015 - May 2015
    • La Coruña, Spain

    Rotation in different departments in the hotel as the end of degree internship.Reception: Check-in, Check out, phone reception and sales.Restaurant: Working as a waitress in breakfast, dinner and room service.Guest Relations: troubleshooting and improving the guest experience.

• 

  Hotel Royal Hideaway Sancti Petri part of Barceló Hotel Group

  • Cádiz, Spain

  • Channel Manager Assitant

    • Jun 2014 - Sep 2014
    • Cádiz, Spain

    Assistant in online sales and marketing.