Experience

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  Mastercard

  • North Sydney

  • Director Account Management

    • Jul 2017 - Present
    • North Sydney
• 

  Visa

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Client Delivery Director

    • Apr 2015 - Apr 2017

    Responsible to lead client tenders and strategic partnership projects across the Visa organisation. This included developing a Playbook for RFPs, deploying new product developments and leading complex and high value business deals.

  • Client Director

    • Mar 2010 - Apr 2015

    Responsible to manage the strategic partnership of Westpac Banking Group, ensuring key initiatives across Credit, Debit, SME, Corporate Cards and Merchant Acquiring were delivered successfully. Prior to this was responsible for managing the end to end client relationships for Citibank, Virgin Money, Bank of Queensland, Investec, Suncorp and Indue.

• 

  (Own company)

  • Sydney, Australia

  • Independent Consultant

    • Feb 2009 - Oct 2009
    • Sydney, Australia

    Provided Client Relationship Management support at MasterCard for the CBA account including new product development and marketing of the CBA Travel Money Card. Development of the Concierge business strategy in the Australasian Region for International SOS.

• 

  American Express

  • Sydney, Australia

  • Director Marketing, GNS JAPA

    • May 2006 - Dec 2008
    • Sydney, Australia

    Managed the third largest GNS partnership worldwide, being Westpac Banking Corporation in Australia and the South Pacific. Launched the GNS business in New Zealand with 3 new companion card products.

• 

  American Express

  • London, United Kingdom

  • Director, Product Development, ICSS Europe

    • Aug 2003 - Dec 2005
    • London, United Kingdom

    Accountable for leading strategic planning and delivery of new products, interactive capabilities, services and partnership deals within the European Consumer Card business. Also had people management responsibility of 16 staff that supported strategic projects.

• 

  NatWest

  • London, United Kingdom

  • Head of Unsecured Lending

    • Sep 2002 - Aug 2003
    • London, United Kingdom

    Responsible for the ownership of the NatWest retail lending portfolio and general insurance products. Portfolio value was £12B and targeted 70% penetration rate on cross-sell of loan protection insurance. Portfolio included personal loans, overdrafts, general insurance products and tailored loans...

• 

  St.George Bank

  • Sydney, Australia

  • Head of Marketing, Margin Lending

    • Sep 2000 - Sep 2002
    • Sydney, Australia

    Responsible to lead the marketing team and launch a best in class margin lending product. The role required strategic thought leadership and execution of marketing and sales strategies for new and existing clients via financial planners and stockbrokers, utilising B2B and B2C growth strategies. T...

• 

  Citi

  • Sydney, Australia

  • National Product Manager, Mortgages

    • Mar 1999 - Sep 2000
    • Sydney, Australia

    Responsible to manage $8B mortgages portfolio with six product types. Key accountabilities included portfolio management, customer engagement and retention strategy development. Execution focused on direct marketing campaigns and product promotions.

• 

  Westpac

  • Sydney, Australia

  • Product Manager and Marketing Manager

    • Nov 1994 - Mar 1999
    • Sydney, Australia

    Was on a fast track program and held a number of positions including National Marketing Manager, Saving Accounts; National Product Manager, Personal Loans and Management Information Analyst.