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Lois Zajac profile image

Lois Zajac

President at Lois A. Zajac, LLC
Intro Book
Seasoned insurance leader with expertise in strategy, leadership, and customer experience.
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Location
Waterford, Michigan, United States, US
Skills
  • Insurance
  • Call Centers
  • Leadership
  • Management
  • Property And Casualty Insurance
  • Show all
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Bio

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Lois Zajac is a seasoned insurance professional with 25 years of experience in leadership, management, and strategy, delivering enhanced business results through process improvement and customer experience transformation. She has held various roles, including President of Lois A. Zajac, LLC, Director at CUNA Mutual Group, and Director at CUMIS General Insurance Company.

Experience

  • Lois A. Zajac, LLC
    • President
      • Nov 2012 - Present

      Client Account Development, partnering with companies to deliver a consistent customer experience, transform ideas into strategies and growth initiatives delivering enhanced business results.

  • CUNA Mutual Group
    • United States
    • Financial Services
    • 700 & Above Employee
    • Director, Product Management
      • Apr 2005 - Aug 2012

      Responsible for managing the Property & Casualty strategic alliance and growing a profitable personal lines program that is dedicated to serving a credit union niche’ affinity market. •The program’s success equates to being the largest provider within the credit union market.•Accountable for carrier relations that include close alignment with two of the top six Property & Casualty companies in the United States. SpecialtiesInsurance OperationsProduct ManagementContact Center ManagementBilling & Collections UnderwritingSalesService

    • AVP, Strategic Alliance Relationship Manager
      • Oct 1997 - Aug 2012

  • CUMIS General Insurance Company
    • Director, Customer Service
      • Aug 1995 - Jul 1997

      Responsible for Customer Interactions including Sales, Service, 1st Notice of Loss, and Policy Administration.

Education

  • 1992 - 1997
    Walsh College of Accountancy and Business Administration
    Master of Science (M.S.), Business Administration, Management and Operations

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance and Risk Management”

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