Experience

• 

  Rydges Fortitude Valley

  • Brisbane, Queensland, Australia

  • Guest Service Officer

    • Mar 2023 - Present
    • Brisbane, Queensland, Australia

    From Increasing Revenue by $7000+/month to Wining best seller award for 3 consecutive months for upselling, I have added greater value to my skillset. A deeper grasp of the hotel's theoretical foundation and future leadership opportunities are fostered by working as a guest service representative. It improves one's  communicate skills and willingness to go above and beyond to provide guest pleasure above all else. Responsibilities:>PMS systems (OPERA, SIHOT, Hotellink and Maestro)>Microsoft Office applications ( Excel, Word, Outlook and SharePoint ) experienced>Guest complaint and other administrative resolutions>Direct contact with Front office Manager and Rooms Division Manager>Finalizing and dealing with large sum of guests transactions>Training and Development for new Guest Service Agents and Porters.Skill required:Verbal and non-verbal communication, Exceptional customer service, administrative skills, problem solving, attention to detail, interpersonal skills and Leadership (Empowering others).

• 

  The University of Queensland Business School Postgraduate Association (UQBSPA)

  • Queensland, Australia

  • Marketing and Corporate Relations Manager

    • Jan 2023 - Jul 2023
    • Queensland, Australia

    As, The Corporate Relations Manager at UQBSPA, I successfully brought $9000 AUD + to the community. Added to that I was responsible for developing and maintaining relationships with companies to secure sponsorships for the organization. With experience in corporate or customer relations, familiarity with contemporary corporate communication practices, and excellent communication skills I successfully Negotiated terms and mutual benefits with companies like Amazon, Deloitte and more. Key Responsibilities , >Identify and develop relationship with potential sponsors for UQBSPA>Negotiate terms and secure sponsorships from companies>Develop and implement solicitation and cultivation strategies through board members, community leaders, and new business contacts>Work collaboratively with the Director of Community and Corporate Partnerships to manage an active portfolio of sponsors>Follow up to ensure sponsorships are fulfilled and that sponsors receive appropriate recognition and benefits>Maintain detailed records of sponsorships and sponsor contacts>Attend networking events and conferences to promote UQBSPA and identify potential sponsors>Provide regular reports on sponsorship activities to the Executive Director

• 

  George Williams Hotel

  • Brisbane, Queensland, Australia

  • Night Audit Manager

    • May 2022 - Jan 2023
    • Brisbane, Queensland, Australia

    Handling large sum of financial transactions ( about $50,000 AUD ) every night. Maintaining 100% accuracy in postings and payments in the system and perform system audit. Acting on the spot to resolve issues and preparing required reports for different departments.Responsibilities >Financial and system audit of the hotel during the night shift, recording all payments and postings accurately and balancing revenue and expenses for preparing financial reports.>Allocate tasks to housekeeping attendants using Opti Application to ensure all the rooms are clean and ready on time and conducting inspection before the sale.>Effective communication through emails with maintenance and other departments to update on the recent incidents and actions required. Taking necessary actions immediately by fixing water leaks, lights and other issues in the hotel and notice the maintenance team to follow up.>Provide leadership and direction to the night audit team, including training staff, assigning tasks, and monitoring performance to ensure high-quality work and adherence to hotel standar

• 

  EzyMart

  • Brisbane, Queensland, Australia

  • Store Manager

    • Feb 2022 - May 2022
    • Brisbane, Queensland, Australia

    ● Strategic plan and innovative ideas in bring up new kids only section in the store where shelves align with kids’ height and attract them using eye candies and graphic posters which boasted revenue by 14%. ● Manage inventory levels by inspecting and placing orders for new stocks to ensure that the store meets supply and demand of products.● Stake holders and supplier management through CRM that was designed to discuss sales plans, Quote store budget and product testing of a $5 Million capital business.● Identifying new market opportunities and competitors’ weaknesses to boast store’s revenue and adopting the successful strategies across other stores.

• 

  Shree Byraweshwara Cable Networks

  • Bengaluru, Karnataka, India

  • Business Development Assistant

    • Nov 2019 - Dec 2021
    • Bengaluru, Karnataka, India

    Worked under Business Development Manager assisting in business proposals, client management, contract negotiations and marketing.Responsibilities >Client Relationship management with existing clients like cisco networks, 3m Wires (for supplies), Jio networks by offering value-added services (Complementary internet connections) and perks to enhance the client experience >Drafting business proposals and PowerPoint presentations of prospectus to attract new clients by highlighting on good reviews and positive impacts of the company on overall revenue. >Tailored marketing strategies like content videos (Showing happy costumers), graphic design (promoting educational importance) and google ads to overcome challenges of sales and revenue.>Negotiating contracts and pricing agreements under manager with clients and other stakeholders, ensuring terms are favorable to the company and we receive maximum benefit.