Experience

• 

  Staycity Group

  • Ireland
  • Hospitality
  • 500 - 600 Employee

  • Head of Operational Effectiveness

    • Jan 2022 - Present

  • Cluster General Manager

    • Sep 2019 - Jan 2022

  • Cluster Operations Manager

    • Aug 2018 - Sep 2019

• 

  Village Hotel Club

  • Chester, United Kingdom

  • General Manager

    • Jun 2016 - Dec 2017
    • Chester, United Kingdom

• 

  Whitbread

  • United Kingdom
  • Hospitality
  • 700 & Above Employee

  • Cluster General Manager

    • Mar 2014 - May 2016

    Award winning Multi-site General Manager‘Whitbread Way Award’ winner 2016 - CEO Outstanding Contribution award Responsible for driving £15m turnover across 11 hotels (inc £1.5m F&B)Direct report team of 11, with a total team of 350 across a large geographical areaLeading and driving team development, guest satisfaction and profit conversionNew opening experienceDelivered 100%+ revenue and profit 2 years in a rowReduced team turnover by 18% in 2 years to below industry averageNet Promoter score increased by 5% YOY 2014-2015Developed 7 team into their first Management rolesRegional representative - Labour project group

  • Apprenticeship Support Advisor (North)

    • Nov 2012 - Mar 2014

    Responsible for ensuring the timely completion of NVQ/Apprenticeship programmes across the north of the UK (circa 400 team members across 300 sites)Writing and developing training programmes to comply with Examining Board requirementsDelivering training workshops across northern England, Scotland and Northern Ireland

• 

  Premier Inn

  • Manchester Airport

  • Hotel Manager

    • Nov 2007 - Nov 2012
    • Manchester Airport

    ● Fully responsible for the day-to-day operation of 2 hotels located at Manchester Airport, with 361 bedrooms, 2restaurants, 2 bars, Costa Coffee outlet and meeting rooms● Responsible for a team of 6 direct report Heads of Department and a team of 160 across all departments● Full responsibility for revenue management, budgeting, labour forecasting, Health & Safety, Licensing duediligence (nominated DPS), food & beverage, brand standards, team engagement and all areas of HumanResources● Building and maintaining relationships with local users, third parties and national accounts

• 

  Shire Hotels

  • Assistant Operations Manager

    • 2004 - 2007

    ● Responsible for reception, reservations, switchboard, housekeeping, nights and spa with a team of 6 direct reportHeads of Department and 45 team members● Responsible for all areas of the hotel as a member of the Senior Management team● Budgeting, wage control and maximisation of sales opportunities in all departments● Recruitment, induction, training and development of front of house teams● Management of bedroom and public area refurbishment programmes

• 

  Coppid Beech Hotel

  • Front of House Manager

    • 2003 - 2004

    ● Maintaining ISO9001 standards● Recruitment and development of a team of 20 across reception, switchboard, concierge and nights● Revenue management, GDS system control, Fidelio administrator

• 

  Holiday Inn Milton Keynes

  • Milton Keynes, United Kingdom

  • Rooms Manager

    • 1999 - 2003
    • Milton Keynes, United Kingdom