Experience

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  Copia Global

  • Kenya
  • Technology, Information and Internet
  • 700 & Above Employee

  • VP Business Operations

    • Sep 2023 - Present

    I was promoted to lead a multifunctional team in driving efficiency through the review and optimization of Operations, BPI, Supply Chain, and Logistics functions. I oversee an Enterprise PMO office, ESG, QHSE, Supply Chain, Security, and Facilities teams with ~ 500 staff. I guide operational excellence, with these functional leaders, through policies, controls, and processes. I am a member of the Executive Committee and a part of the Annual Planning team. I also build board papers to support overall vision and strategy.✓ Developed and upskilled teams with Learning & Development through training on select ESG, QSHE, Supply Chain and Data Protection Policies.✓ Catalysed decision-making by preparing board papers and business cases & leading status teams on Revenue Leaks, Process Improvement, Innovation, ESG, Compliance, Risks, Fraud etc.✓ Reinvigorated KPI/performance metrics by 25%+ in logistics, operations, sourcing, data analytics and ESG through transformation of supply chain culture and workforce planning.✓ Designed and Leading a Supply Chain Culture Change Program including centralized operations, daily leadership GEMBA walks and audits, value-based storytelling, and RACI models for cross-functional project management.✓ Strengthened commercial operations to stem revenue losses by 15% in 3 months, through infusing Root Cause Analysis, advanced Data Analytics, Demand Planning, and Innovation Strategy.✓ Key resource in securing Investor Funding through the implementation of ESG Frameworks andsupport of investor due diligence processes,

  • VP EPMO & Innovations

    • Jan 2022 - Nov 2023

  • Head of Innovation and Projects

    • Jul 2019 - Jul 2022

  • Project Manager

    • Jul 2016 - Jul 2019

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  EMIS Health

  • Nairobi Kenya

  • Senior Project Manager

    • Jan 2014 - Jul 2016
    • Nairobi Kenya

    Senior project management role responsible for ensuring effective and successful implementation of clinical data systems in UK Hospitals. The role includes project managing cross product implementations with initial scoping using ITIL and PRINCE2 mythology.• Managing cross product implementation of clinical data projects in the UK and Gibraltar.• Involvement in nurturing and best practice induction of new project managers.• Managerial responsibility for Nairobi based PM.

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  Ascribe Plc

  • Kenya

  • Project Manager

    • Oct 2005 - Jan 2014
    • Kenya

    • Ensuring delivery of projects against defined timelines.• Monitoring, evaluating and controlling of projects checking to ensure there are no uncontrolled changes ‘scope creep’.• Management of risk through identification, assessment and control of risks.• Providing project status updates through use of highlight and exception reports.• Scheduling and taking part in weekly update meetings with customers.• Ensuring project plans and weekly review notes are updated and distributed to customers and internally as required.• Liaising with other departments within the organization, as well as 3rd party organizations, to secure resources to ensure project deliverables are delivered on time and any defects are addressed in a timely manner.• Ensuring effective resolve of project issues through the appropriate escalation channels.• Ensuring that project closure documentation is produced, including lessons learnt reports, when projects are complete.• Enhancing project governance by auditing project share points to ensure obtaining and archiving the appropriate project documentation.• Management of various teams to include; two project managers, three data conversion specialists and five members of the production team.• Reviewing staff workloads, ensuring accurate prioritization of workloads against the various on-going projects on a weekly basis.

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  Ascribe Ltd

  • Kenya

  • Customer Service Supervisor

    • Jan 2004 - Sep 2005
    • Kenya

    Supervisory role responsible for ensuring the management and resolution of issues raised by the customers post-go live and ensuring the timely and accurate delivery of solutions.• Investigated root causes of customer issues.• Routed of issues to the appropriate department for resolution.• Tested issues for verification that they had been fixed.• When issues had been resolved routed them to the support team to implement the solution.• Ensured customers/support was kept abreast of the status and progress of all issues raised.• Ensured that Service Level Agreements (SLAs) were applied and adhered to in the course of progressing issues reported by the customers.• Ensuring that the helpdesk system was kept updated allowing customers to track status on issues they had logged.

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  Footman Walker Limited

  • Kenya

  • Quality Assurance Analyst

    • Oct 2002 - Dec 2004
    • Kenya

    Quality assurance of clinical data system to ensure application was built according to set out customer/user requirements and that all bugs were logged and resolved with the development team.• Reviewed functional specifications to ensure they met customer requirements.• Unit testing and debugged new functionality.• Created test scripts for use during unit testing.• Debugged imports and data conversions.• Prepared user documentation for distribution to customers on new functionality.• Reported issues to the development team for resolution, within the development cycle, thereafter re-tested to verify issues had been fixed.

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  Computer Resources Kenya

  • Kenya

  • Office Manager, Product Tester and Trainer

    • Jan 1995 - Oct 2002
    • Kenya

    Office administrative role to include staff and vendor management as well as manage the training and testing of software.• Hard ware sales and support - obtained client requirements, ensured delivery and provided after sales service support.• Software sales and customer support – obtained client requirements, ensured delivery and delivered training.• Software testing - tested and documented bugs with the software.• Training – provided training for the following packages: Word Perfect, DOS, Lotus, Windows Operating System, Microsoft Office, Page Maker.