Experience

• 

  Mambu

  • Application Consultant

    • Jul 2021 - Present
• 

  Temenos

  • Orlando, Florida Area

  • Business Systems Analyst

    • 2018 - Jun 2020
    • Orlando, Florida Area

    *Consulted with users to identify system gaps and then developed requirements to meet business goals*Developed standard process to test and validate defect resolutions and new enhancements ensuring quality and accuracy*Worked with sales organization to identify system weakness which was preventin...

• 

  FIS

  • Orlando, Florida Area

  • Loan Implementations Analyst II

    • 2017 - 2018
    • Orlando, Florida Area

    *Within a 12-month period, completed four major system conversions, within budget and on schedule, with zero defects*Performed quality assurance and database validations on all mock and live conversions*Provided on-site and remote client support*Reengineered system daily processes and procedures,...

• 

  Jonas Fitness, Inc. (Jonas Software)

  • Houston, Texas Area

  • Technical Trainer / Conversion Specialist

    • 2015 - 2017
    • Houston, Texas Area

    *Conducted on-site, WebEx and phone training for managers and other staff members to ensure functionality proficiency*Coordinated post Go-Live billing events support and daily client support*Interfaced directly with customers to define mapping specifications based on data analysis

• 

  Planet Fitness

  • Newington, NH

  • Business Systems Analyst

    • 2014 - 2015
    • Newington, NH

    *Created and validated project plans to ensure accuracy of implementation and configuration of new system features*Conducted root-cause analysis of requirements defects; provided solutions to prevent recurrences*Performed functional and integration tests; developed testing scripts*Provided traini...

• 

  Pentucket Bank

  • Haverhill, MA

  • Business Systems Analyst

    • 2012 - 2014
    • Haverhill, MA

    *Acted as the IT Department liaison for core systems projects and third-party integration projects*Conducted sessions with the managers, business users, and technical teams to align plans for application design and user acceptance*Created a physical test model to test data using queries in SQL an...

• 

  Finastra

  • Lake Mary, Florida

  • Business Analyst-Research & Development / Team Supervisor-Loan Implementa...

    • 1997 - 2012
    • Lake Mary, Florida

    *Trained and led a five-member team that successfully implemented mission critical banking software with clients in U.S., South America, Venezuela, Africa, Australia, Turkey, and the UK with minimal defects*Led initiatives to improve and streamline implementation and conversion processes, which r...