Experience

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  Mr. Cooper

  • Lewisville

  • Home Solution Consultant

    • Feb 2016 - Present
    • Lewisville

    Manage delinquent portfolio for 300+ accounts and use retention skills to bring accounts back to a current status.• Provide options to customers not limited to reinstate repayment plan, short sale, and deed in lieu.• Maintain a quality control average of 94% every month.• Help determine best option to assist the customer and not negatively affect credit at the same time.• Assist with multiple payment options to resolve the account delinquent status.• Assist customers with missing document request for pending modification process.• Clarify payments pertaining to escrow and insurance policies.

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  Childcare

  • Dallas, Texas

  • Childcare Provider

    • Nov 2014 - Feb 2016
    • Dallas, Texas

    Develop, nurture and care for children in my home. Organize and take party in leisure activities such as games, crafts and outings. Maintain a clean and healthy environment inside the home. Keep an eye on children’s activities during meals and rest periods. Observe children and arrange everyday activities and provide a daily log for parents. Prepare bottles and snacks for infants and children.

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  Wingspan Portfolio Advisors

  • Carrollton Texas

  • Loan Resolution Consultant

    • Aug 2012 - Mar 2014
    • Carrollton Texas

    Responsible for pursuing workout resolutions on loans in the servicing portfolio. Pursues timely negotiation efforts of workout resolutions on assigned portfolio. Workout resolutions may include forbearance plans, repayment plans, reinstatements, reaffirmations, modifications, and MI Claim Advances. Responsible for creating customer relationships and analyzing account data to pro-actively provide solutions to our customers. Provide assistance with short sales, settlements and deed in lieu.

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  Vantium Capital Inc

  • United States
  • Financial Services
  • 1 - 100 Employee

  • Short Sale Specialist

    • Apr 2012 - Jul 2012

    As a Short Sale Specialist responsible for corresponding with customers in order to facilitate Short Sale resolution through advanced contact. Engage with borrowers who are in need of a short sale and to successfully engage in a sensitive yet proactive manner that will deliver call to action. Responsible for outbound/inbound calls on seriously delinquent accounts in foreclosure or loss mitigation and determine necessary actions. The process requires information gathering, documentation analysis, and file preparations/maintenance. Convert “leads” into active short sale listings. Meet daily, weekly and monthly productivity standards and consistently achieve monthly goal objectives. Consistently meet call standards on accounts worked. Meet monthly quality assurance standards as defined by the business. Position was a promotion from VCD as a loan processor.

  • Sr. Loan Processor

    • Dec 2010 - Jul 2012

    Responsible for creating the beginning core file for home mortgage loans. Duties involve verifying the information given to receive a home loan. Position is a promotion from previous employer SRG.

  • Recovery Collection Specialist

    • May 2010 - Dec 2010

    Responsible for collecting on charged off second mortgages. Must gather hardship and financial documents to see if client will accept lower monthly payments, settlement, and or short sales to change the negative impact on credit report.

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  Credit Answers

  • Concierge Settlement Coach

    • Dec 2008 - May 2010

    Responsible for maintaining a $26 million dollar portfolio. Daily communication with assigned client base 250-275 clients (both inbound and outbound). Currently certified by International Association of Professional Debt Arbitrators. This is a test that is given to coaches handling larger debt loads with each client that has $50k or more of unsecured debt.

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  Debt 1st

  • Addison, Texas

  • Client Relations/Settlement Supervisor

    • Nov 2007 - Dec 2008
    • Addison, Texas

    Provide exceptional customer service and product knowledge through positive interactions with each and every customer and creditor. Litigated Accounts Specialists must consistently exceed customer’s expectations while providing professional, efficient, and reassuring phone service. Aggressively negotiate settlement terms with creditors to ensure that the client receives the best possible settlement. Assisted each and every client from the beginning of the program to the end. Supervised customer service and settlement department.