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Liz White profile image

Liz White

Learning And Development Specialist at Thatcham Research
Intro Book
Seasoned Learning and Development Specialist with 12+ years of experience in training and quality management.
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Location
Hitchin, England, United Kingdom, GB
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Bio

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Liz White is a seasoned Learning and Development Specialist with 12+ years of experience in training and quality management, spanning across various industries including non-profit, retail, and technology. She has expertise in customer service, project management, and team leadership. Her experience includes roles as a Training and Quality Manager at The Professional Fundraiser, a Project Assistant at RSPB, and a Senior Solution Consultant at Datapoint, where she worked with customers to identify their objectives and interpret them into the appropriate technology. She has also held positions as a Customer Service Trainer at Hotel Chocolat and a Chair at Chambers Vintage.

Experience

  • Thatcham Research
    • Learning And Development Specialist
      • Jul 2023 - Present

  • Hotel Chocolat
    • Customer Service Trainer
      • Sep 2020 - Mar 2023

  • The Professional Fundraiser
    • Hitchin
    • Training And Quality Manager
      • Feb 2019 - Jul 2020
      • Hitchin

  • RSPB
    • Project Assistant
      • Sep 2017 - Feb 2019

  • Freelance Technical trainer
    • Trainer
      • Sep 2012 - Feb 2019

  • Chambers Vintage
    • Chair
      • Nov 2012 - Jan 2014

  • Datapoint
    • Senior Solution Consultant
      • Jul 2000 - Jun 2012

      The key responsibility of my current role is to work with customers to identify their objectives and business drivers and then interpret this into the appropriate technology. I work at all levels from director to system end users. My work is multi discipline and covers the whole cycle of customer interaction from the initial pre sales process through the implementation cycle and user training. Additionally I provide general consutlancy to customers on various aspects of their systems or user experience

  • Avis Rent a Car
    • Reservations Centre - Reservation & Resource Manager
      • Nov 1994 - Jul 2000

      Largest car rental firm in Europe with over 5,000 locations in 165 countries. The UK reservation centre handled over 1.8 million inbound calls annuallyDirect responsibility for the Definity G.3i, CMS, Audix andConversant in the International Reservations call centre opened inJanuary 1995 and Avis’ Head Office.• Evaluated performance of the call centre technology, ensuring thatcompany service levels were met • Daily analysis and interpreting statistics to optimise the efficiencyof the call centre• Forecasting staffing requirements and implementing shift rosters• Scripting, recording and managing of voice messaging• Produced and presented budget forecasts and resourcing strategy to the Board• Trained and supported Supervisors in call centre management

  • W H Smith
    • Sounds Department Manager
      • Nov 1985 - Apr 1988

Education

  • The Open University

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