Experience

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  Bloomberg Industry Group

  • Arlington, VA

  • Commercial Special Projects and Operations Manager, Bloomberg Environment

    • May 2002 - Jun 2020
    • Arlington, VA

    Project Management: planning, coordinating, collaborating, tracking of projects. (product retirements, retention strategy, product migrations, launches, enhancements)Operations: planning & facilitating meetings, preparing reports, on boarding, and executive support. Customer Success Management: support of top accounts, resolution and research of problems, outreach, account retention. Research: assist with creation of reports and articles on EHS topics. Sales and Product Support: works with Marketing on launches, migrations, collateral. Partnership Contracts: Implementation, support and oversight for content partnerships.Financial reports: royalty calculations, account analysis, customer reports, budget analysis.

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  Bloomberg BNA

  • United States
  • Information Services
  • 700 & Above Employee

  • Manager, Government Information Unit

    • May 1993 - May 2002

    Workflow management: Managed research and publishing workflows for EHS legislative and regulatory content for all 50 states, including QA procedures. Project Management: Created electronic collection of EHS laws and regulations for all 50 states. Developed proprietary procedures and checklists for monitoring and processing of state amendments. Management: Created original roles and JDs for staff. Supervised staff of 12 employees.Training: Developed Onboarding program for new staff. Customer Support: Resolved customer questions and problems.

  • Index Editor

    • Jun 1992 - May 1993

    Indexed Environmental, Safety and Health news stories and other proprietary content on a daily, weekly and monthly schedule. Created annual subject indexes and research tools for EHS print and electronic publications.

  • Senior Environment Information Specialist (BNA PLUS)

    • Apr 1990 - May 1992

    Customer Support: Prioritize customer questions - EHS subject matter and technical). Resolution of inquiries and problems. Communicating resolution to the customer. Documenting interactions in corporate database. EHS Subject Expertise: Researched and monitored legislative and regulatory topics to keep informed of latest trends and developments. Legal and Regulatory Research: Performed on demand legal research for customers. Reference Tools: Created series of documents for the staff to use to save time in researching customer problems. Training: Trained new staff in all aspects of the job (research skills and administrative).

  • Information Specialist (BNA PLUS)

    • Jan 1989 - Apr 1990

    Customer Support: Prioritize customer questions – EHS subject matter and technical. Resolution of inquiries and problems. Communicating resolution with the customer. Documented interactions in corporate database. Research: Assisted with special reports as needed to supplement publications.

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  Washington Service Bureau (CCH)

  • Washington, DC

  • Researcher/Account Representative.

    • Feb 1987 - Jul 1988
    • Washington, DC

    Customer Support: Acted as liaison between client and researcher by coordinating research requests.Legal and Regulatory Research: Performed on demand research for customers. Fulfilled research requests at the Securities and Exchange Commission and other government agencies for clients.