Experience

• 

  Elder Services of the Merrimack Valley, Inc.

  • United States
  • Non-profit Organizations
  • 200 - 300 Employee

  • Resident Services Coordinator

    • Apr 2019 - Present

  • Case Manager

    • Jun 2013 - Apr 2019

• 

  Elder Service Plan of the North Shore-PACE

  • 37 Friend St., Lynn Ma

  • Marketing/Outreach/Enrollment Intern

    • Jan 2013 - Jun 2013
    • 37 Friend St., Lynn Ma

• 

  Elder Services Merrimack Valley

  • Ombudsman/ESMV

    • Feb 2012 - Jun 2013

• 

  Elder Services Merrimack Valley, Inc.

  • Ombudsman/Self Management Workshop Co-Leader

    • Feb 2012 - Jun 2013

    Enhancing the quality of nursing home residents through serving as a link between resident, staff, and families. Working individually and with the Ombudsman Program Staff to resolve residents’ complaints with the nursing homes.Facilitating community workshops designed to give people with chronic conditions and/or their caregivers the knowledge and skills needed to take a more active role in their health care

• 

  SuperMedia LLC

  • District Sales Manager

    • 1980 - 2010

    Highly effective team builder, experienced in management, staff planning, hiring, and development, motivation, customer service/relations, sales, and business development.

• 

  Verizon Yellow Pages

  • Middleton

  • Sales Manager

    • Jan 1997 - Jan 2008
    • Middleton

    Interviewed, Hired, Trained, Developed sales representatives for print and on-line advertising.

• 

  Verizon

  • Salem, MA and Middleton, MA

  • Account Sales Representative and Customer Service Representative

    • Apr 1981 - Apr 1997
    • Salem, MA and Middleton, MA

    Sold advertising products. Sold phone services. Maintained a psoitive relationship with all customers.