Experience

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  RoadShow

  • Mount Vernon, Iowa, United States

  • Operations Manager

    • Dec 2017 - Present
    • Mount Vernon, Iowa, United States

    RoadShow is the nation's premier casino marketing firm, providing white glove support services to over 120 casinos and advertisers nationwide. Casinos rely on RoadShow for effortless solutions to critical logistical problems. For one, RoadShow has managed more vehicle giveaways than any other entity in the United States.In this position I am responsible for advanced analytics to support category strategy development (eg. demand-side and supply-side strategies), and leads marketing campaigns and contracts of moderate/lower complexity. The incumbent supports management of dealership Relationship.• Executing simple to complex sourcing projects, from start to finish, including but not limited to validating sourcing requests per guidelines, analyzing requirements, communicating with requester's to close any data gaps, prepare and publish • Research and Identify suppliers that meet the need presented• Assist in sourcing idea identification through spend analytics• Work with internal stakeholders to clearly document business requirements for in-scope products and services• Assist in managing the contracting process, including but not limited to, contract drafting, redlining, approvals, and execution.• Coordinate program implementation, including the setup of contract compliance tools.• Issue identification and resolution.• Execute vendor performance tracking through systemic and qualitative feedback measures

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  Iowa City Elks Lodge

  • Iowa City, Iowa Area

  • Lead Server

    • 2002 - Present
    • Iowa City, Iowa Area

    Responsible for training new servers in the standard operating procedures of the establishment and the unique style of the restaurant. This includes establishing sanitation and safety expectations. Used knowledge of the menu and bar list to help new staff with any questions about dishes and describing them to guests.• Trained new staff in organizational policies, procedures, and guidelines as well as best practices for specific position. Administered testing on knowledge and evaluated skills.•Demonstrate highly effective conflict resolution and quality control skills to verify optimum levels of service and products.• Promoted to a leadership position within first year.

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  Betty Jane Candies

  • Marion, Iowa

  • Store Manager

    • 2015 - 2017
    • Marion, Iowa

    Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Coached and developed sales staff by developing individualized training programs• Improved customer experience through advanced merchandising.• Acted as a Brand Ambassador by performing product demonstrations.•Contributes to team effort by accomplishing related results as needed.•Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

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  CRST International

  • Cedar Rapids, Iowa Area

  • National Account Manager

    • Nov 2014 - Nov 2015
    • Cedar Rapids, Iowa Area

    CRST International is one of the nation’s largest transportation companies, providing total transportation solutions and comprehensive logistics services to customers all over North America.• Enhanced revenue and fleet utilization through the booking of ad hoc freight.• Collaborated with colleagues to increase on-time service by 21% in 2015.• Responsible for several multimillion dollar high profile accounts.• Adept at establishing customer confidence through communication and relationship building.• Managing large company accounts for the company an building relationships with key personnel.

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  Tandy Leather Factory

  • Houston, Texas Area

  • District Manager

    • 2011 - 2014
    • Houston, Texas Area

    Used interpersonal, marketing, and time management skills to capitalize on business growth. Managed sales, accounts, and oversaw customer service initiatives. Assisted in the successful launch of a new flagship store.• Promoted from the Retail Manager to the District Manager role for the Greater Houston metropolitan area after only one year in that position.• Consistently met/exceeded revenue forecasts including achieving a 30% gaining 2013 utilizing advanced marketing tactics.• Cultivated interpersonal, marketing, and time management skills to capitalize business growth.• Managed all aspects of sales, account management, and customer service. Promoted from Retail Manager to District Manager (Greater Houston metropolitan area) in 1 year.• Consistently met and exceeded revenue forecasts including thirty percent sales gain in 2013.

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  GEICO

  • Coralville, IA

  • Sales Representative

    • 2010 - 2011
    • Coralville, IA

    Present, promote and sell products/services using solid arguments to existing and prospective customers. Coordinate sales effort with team members and other departments & expedite the resolution of customer problems and complaints to maximize satisfaction.• Provided customer service to a diverse clientele. Licensed to sell in 11 states.• Undertook several responsibilities simultaneously, including researching client information, maintaining communication, and developing solutions. • Achieved and maintained position as Top 5 Sales Representative.