Experience

• 

  Trade Nation

  • United Kingdom
  • Financial Services
  • 100 - 200 Employee

  • Software Delivery Manager

    • Mar 2024 - Present

  • Senior Technical Engineer

    • May 2022 - Mar 2024

    Responsible for supporting and assisting with Trade Nation technical systems, infrastructure, hardware, and software including but not limited to:• Assisting with setup and maintenance of systems and services hosted on AWS and Azure.• Configuring and managing networks on AWS, Azure, and on-premises.• Providing training and assistance to Junior Support Engineers.• Acting as lead for mobile app tasks between stakeholders and mobile developers.• Leading the implementation of 3rd party technical systems (research, planning, delivery).• Assisting with the implementation of security measures and frameworks across the business.• Sourcing and providing security awareness training and best practices to businesses.• Managing Email Exchange (Office 365) & Azure Active Directory.• Managing SharePoint.• Managing and administering VoIP systems.• Domain Name registration and management.• Providing technical support to internal staff members.• Providing technical support to clients indirectly while liaising with Customer Success.• Quality Assurance testing for mobile apps and Trade Nation website.• Providing emergency, out-of-hours technical support when required.

  • Technical Engineer

    • Sep 2018 - May 2022

    • Expertise with AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda)• Network infrastructure, low latency fibre networks - routers/switches/leased lines/VPNs• Network administration security, auditing, firewalls, anti-virus, malware, user forensics• Web design including adaptive/reactive (CSS3/HTML5) ), minor amends to PHP & .net websites• VoIP Telephony systems- Solgari - Yealink• CMS Administration and Development (Umbraco/WordPress)• Website, E-Mail and Domain management & IIS Management• MS Exchange Management (Office 365)• Active Directory Management• MS Office, Windows & Apple iOS• Apple iStore and Google Play store App submission• Provide support to clients via E-mail/ Zendesk / Telephone remotely regarding technical issues.

• 

  FINSA Pty Limited

  • London, United Kingdom

  • Desktop Support Technician

    • Sep 2017 - Aug 2018
    • London, United Kingdom

    • Provide support to staff members with IT related issues • Keep IT equipment up-to-date and working all the time • Provide support to clients via E-mail/ JIRA tickets/telephone (when is required) remotely regarding platform/technical issues. • Working under pressure to overcome issues in a fast-paced environment that is always changing special with Sales Force on the moment, also AWS • Able to use initiative to diagnose and solve technical problems both internally and externally • Provide support with Active Directory Management • Provide support Network administration security such as AVG, Malware, firewalls • Provide support Network infrastructure such as routers/switches/ leased lines / VPNs • Provide support with MS Exchange Management (Office 365)• Provide support VoIP Telephone system as Solgari• IIS 7/8 Configuration and Management

• 

  Allied Worldwide

  • London, United Kingdom

  • 1st Line Support

    • Jul 2016 - Jul 2017
    • London, United Kingdom

    • Providing 1st line technical support, answering support queries via phone & email.• To log & prioritize system & user support calls for the second line support team.• Recording and auctioning faults as reported on: PC’s, servers, laptops and mobile.• Writing progress and statistical reports for supervisors and management.• Document and maintain Help Desk policies and procedures.• The update and maintenance of the IT service desk authorized user database.• Track, monitor and report on all Help Desk incidents within defined customer service levels.• Working with Cloud application as Office 365.

• 

  SCC Service

  • Bacau County, Romania

  • IT Helpdesk

    • Jun 2012 - Nov 2012
    • Bacau County, Romania

    • Log all calls in the Service Desk, Call Logging system (Support Center).• Setting up new users and disabling expired accounts in accordance with HR requirements.• Ensure that an elevated level of customer service and support is provided to all internal and external customers.• Receiving, logging and managing calls from internal staff via telephone and email notification.• Ensure timely resolution of requests in line with a published Service Level Agreement (SLA).• Installation, configuration and testing of new PC desktop and mobile systems/peripherals.• Provide issue resolution and documentation of calls/incidents.• Troubleshoot basic issues with peripheral equipment such as desk phones and cell phones, voice mail, tablets, printers, and fax machines.