Experience

• 

  Aspen Products

  • Sales Analyst

• 

  Lumen Technologies

  • Remote

  • Marketing Analyst

    • Oct 2020 - Nov 2023
    • Remote

    Developed reporting solutions supporting marketing using Sales Force ,SQL, Excel, Access. Took manual processes and automated them using SQL/VBA. Worked at liaison between my company and 3rd party vendors and developed custom reporting. Assisted with technical support for Sales Force issues.

• 

  CenturyLink

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Lead Marketing Analyst

    • Jan 2019 - Oct 2020

  • Senior Product Manager

    • Oct 2009 - Jan 2019

    Developed reporting using Oracle SQL for a Fortune 100 company. Assisted in the in operation of the customer rewards program. Job title changed several times due to M&A but job duties remained the same.

• 

  Embarq

  • Product Manager

    • Nov 2006 - Sep 2009

    Developed daily sales reporting for Embarq Wireless; created web-based workflow tool for offline reps (EROC) to work wireless sales and billing issues; generated reports to determine root causes of cancels/churn; created reverse logistics database and incorporated returns issues into the EROC web site; general database development; ad hoc report development; created online corporate liable account ordering system; created web-based text messaging system to notify customers in overage; created monthly ops review slides for wireless; performed Visage and Spice account maintenance, supervised 3 contractors.

  • Product manager - Embarq Wireless

    • 2007 - 2009

• 

  Embarq

  • Overland Park KS

  • Marketing Database Analyst

    • Jan 2006 - Nov 2006
    • Overland Park KS

    Developed and generated weekly/monthly sales reports for Consumer telecommunications products such as High Speed Internet (HSI), Line Guard, Voicemail and Wireless; reported on inbound center volume; created ad hoc sales reports, and created and maintained MyExperience intranet site.

• 

  Sprint

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Marketing Database Analyst

    • Nov 2004 - Jan 2006

    Developed intranet sites for SLCS customers; created screen scrape program (SMTAUTO) to automate SOE/mainframe order entry, and served as SLCS webmaster and Livelink/Wisdom administrator.

  • Software Engineer

    • Jan 2000 - Nov 2004

    Developed web sites (mainly database-driven) for internal Sprint groups including writing project requirements, project management, HTML/Javascript/ASP/JSP development, reporting to clients, and testing; back-up for CMG's web site and Livelink site; created and/or edited graphics; assisted in writing application for CMG's 2000 Chairman's Quality Award; planned All Hands meetings; served as Community Relations Team member for Carver A; prepared presentations for CMG Directors and Executives; edited HTML for the Sprint e-commerce web site, and member of the Pinpoint Portal Content Community.

• 

  Avila University

  • Access Services Librarian

    • Feb 1998 - Dec 1999

• 

  VA Medical Center

  • Medical Librarian

    • Jul 1991 - Feb 1998