Bio
Experience
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Johns Hopkins University
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Baltimore
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Collection Specialists
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Mar 2011 - Present
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Baltimore
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Sr. Account Specialist
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Apr 1990 - Dec 2010
Proactively investigate and resolve billing discrepancies using negotiation techniques and decision making. Performs moderate to complex account reconciliation. Identifies, recommends and implements solutions to immediate problems. Proficient at negotiating lump sum settlements as well as payment plans. Successful management of large portfolio of accounts.
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Full charge bookkeeper
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Mar 1981 - Apr 1990
Processed payroll for the agencyHandling of the Account Currents and Direct Bill CommissionsManaged the Health Insurance for the employees
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Education
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1979 - 1981St. Elizabeth Business School
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Industry Focus. “Accounting”
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