Experience

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  Somerset First United Methodist Church

  • Somerset, Kentucky, United States

  • Communications Director

    • Jul 2022 - Present
    • Somerset, Kentucky, United States

    Position is responsible for communicating church events to members, regular attenders and the public. In this role, I manage all aspects of our internet presence, create and design content and publish a quarterly & weekly newsletter, and implement the use of new tools. I also coordinate the...

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  SOMERSET-PULASKI COUNTY HUMANE SOCIETY INC

  • Somerset, Kentucky, United States

  • Volunteer

    • Mar 2016 - Present
    • Somerset, Kentucky, United States

    This is a very diverse volunteer (unpaid) role, that has grown to utilize all of my diverse skills! As my involvement has grown, I have: *Written and Designed a new interactive website, implemented a shopping cart, designed and implemented on-line applications for adoptions, fosters, volunteers,...

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  Advantage Sales & Marketing

  • Somerset, KY

  • Event Specialist

    • Aug 2010 - Oct 2023
    • Somerset, KY

    This is a part-time, weekends only position. As an Event Specialist working in Somerset, Kentucky, I demonstrate food and other consumer packaged goods in Walmart Stores to generate excitement about the products, increase brand and product awareness resulting in increased product sales.

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  Pup'parel

  • Somerset, KY

  • Owner

    • Jul 2000 - Oct 2023
    • Somerset, KY

    Perform all duties of running a small, web-based, decorated apparel business, including but not limited to: Bookkeeping/accounting, inventory and supplies management, shopping cart selection and maintenance, embroidery and heat transfer design and application, routine office and shop machine sele...

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  ThirdChannel

  • Somerset, Ky

  • Brand Ambassador

    • Mar 2018 - Mar 2020
    • Somerset, Ky

    As a brand ambassador, I promote products in retail stores, generating enthusiasm, increasing consumer awareness, and increasing sales!

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  Cognosante

  • Corbin, KY

  • Trainer

    • Apr 2013 - Aug 2013
    • Corbin, KY

    ***This was a Temporary Contract Position ***Conducted Affordable Care Act/Marketplaces and Medicare Tier 1 classes for Contact Center Operations Customer Service Representatives. support staff and leadership. Facilitated and implemented appropriate instructional methods, techniques, and ideas, r...

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  Senture, LLC

  • Monticello, KY

  • Operations Manager/Call Center Manager

    • Jan 2010 - Jul 2010
    • Monticello, KY

    ***This was a Temporary Contract Position *** Assigned to the US Census Project (6-month contract). This position was split into two functions: Call Center Manager and Operations Manager. As a call center manager, I directly managed as many as 10 Supervisors each responsible for 20 -22 agents ...

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  GWI Software/iSupport

  • Vancouver, WA

  • Systems Engineer

    • Apr 2001 - Dec 2008
    • Vancouver, WA

    Installed, implemented and performed system administration and user training for GWI’s proprietary Call Handling software at customer locations. Provided post-installation training in GWI’s classroom. Acted as tier 2 support for junior engineers, performed quality testing for new releases, and f...

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  Crossroads Consulting Group

  • Alpharetta, GA

  • Director, Consulting Service Delivery

    • Aug 1998 - Mar 2001
    • Alpharetta, GA

    Provided leadership/managed 15 application developers, coordinating and directing their activities on multiple projects simultaneously. Developed relationships in target accounts to maximize revenue and position CCG as a primary provider of Domino development. (Annual Revenue increase > 500%.)

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  Avnet Computer

  • Services Manager

    • 1991 - 1993
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  Digital Equipment Corporation

  • Business Account Specialist

    • 1981 - 1990