Experience

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  Korn Ferry

  • United States
  • Business Consulting and Services
  • 700 & Above Employee

  • Senior Director - Westpac RPO

    • May 2023 - Present

  • Senior Director Quality Assurance - RPO ANZ

    • Aug 2022 - May 2023

    Our Quality Assurance team strive to mitigate risk and drive opportunities to enhance operational excellence across RPO to deliver positive outcomes, strengthen our partnerships, and promote ongoing account evolution.  Using our independence, expertise and insight, we work to understand challenges, create solutions, and deliver an unparalleled experience for our clients and teams.

  • Implementation / Project Director - RPO ANZ

    • Apr 2019 - Jul 2022

    At Korn Ferry we are passionate about what we do, the value we bring to our clients and the careers we provide our people. As a global industry leader in RPO solutions we combine the expertise of our recruiters with state of the art technology to streamline recruitment processes, optimize employer and candidate experience, and improve quality of hire. Informed with unparalleled data resources, executed through innovative sourcing strategies, and broadly supported by a worldwide network of experts, our solutions align talent strategies with business strategies to bring the right talent into your organization while reducing recruitment costs.Korn Ferry is a global organisational consulting firm. Our solutions help businesses and organizations reach and realize the full potential of their talent. We specialise in organisational strategy, assessment and succession, talent acquisition, leadership development, rewards and benefits and digital solutions. Visit kornferry.com for more information.

• 

  Westpac Group

  • Australia
  • Financial Services
  • 700 & Above Employee

  • Head of Permanent Recruitment - RPO

    • May 2023 - Present

  • Senior Manager Talent Acquisition - Performance and Compliance (RPO)

    • May 2020 - May 2023

    Westpac Group's purpose is creating better futures together. It’s what we do, who we are and why we come to work every day. What's most important to us is understanding what a better future means to our customers and helping them get there.The Westpac Talent Acquisition Centre of Excellence (CoE) is dedicated to compliance, continuous improvement and innovation across the recruitment life cycle.- I am responsible for establishing governance and compliance frameworks across all contractual and operational obligations to drive the right behaviours, appropriate actions and quality outcomes for the business, Hiring Managers and Candidates.- I support the critical elements which allow our services and performance to be controlled, monitored and measured.  Data is utilised to underpin decision making in operations, improvements and maximise Candidate and Hiring Manager experience, while reducing operational risk. - The purpose of my role is to bring our subject matter experts together to optimise services and experiences; drive operational excellence; and constantly strive to help everyone exceed their potential.If you love helping people, then we’d love to help you build a career with Westpac. We welcome you to apply to opportunities with us, you can find more information on our LinkedIn Page or Careers site: https://www.westpac.com.au/about-westpac/careers/

• 

  Alexander Mann Solutions

  • United Kingdom
  • Human Resources Services
  • 700 & Above Employee

  • Performance Manager

    • Oct 2015 - Apr 2019

    Performance Manager focusing on the profitability, productivity and operational excellence of AMS services to clients.  Management of financials including budget preparation, reforecasting, P&L review and invoicing to clients. Accountable for compliance to contractual and commercial terms. Establishing account governance framework including risk and compliance training; tools to capture risks, issues and escalations; and adherence to corporate policy and guidelines.  Maintain effective client relationships across functions (HR / Talent Acquisition, Procurement, Finance, Business Units).  Monitor key performance indicators and service levels through early warning reports and triggering corrective actions as needed. Delivery of Business Intelligence to clients and AMS teams through established reporting suites.  Optimise system usage by understanding process workflows and key steps / status fields; providing training material and driving quality outputs for reporting and operational tracking. Project Management of solution changes; scope expansions; and continuous improvement to ensure business continuity and operational excellence.  Satisfaction survey redesign and relaunch. Workstream lead for implementation of services into new countries. Agree and embed guiding principles of SLA measurement into operational working practices. Project Lead on transfer of Taleo reporting extracts from Business Objects to OBIEE. Establish and implement tools and methodology to monitor forecast and actual volumes in support of team capacity planning and financial forecasts. Development of standard data integrity reporting, of all key fields, to capture user deviations from standard workflow steps in Taleo. Redesign and simplify client dashboards to provide better visibility of key recruitment metrics. Maintain account documentation including Operations Manuals, Governance Manuals, Standard Operating Procedures and training material.

  • Senior Manager - Global HR Operations

    • Dec 2010 - Sep 2015

    Senior Manager Global HR Operations responsible for services supporting the AMS internal population of 3000 employees in 24 countries across EMEA, APAC and Americas.  Drive global HR Operations strategy and services in line with budget, business objectives and growth. Ensure delivery of consistent, quality services and excellent client experience from regional hubs in Poland, Philippines and USA. Provide subject matter expertise on wider AMS projects and senior escalation point for all HR Operations issues. Accountable for legal compliance, governance and risk management of all services in scope. Responsible for the successful transition of global HR operations processes and data from HR.net to Workday (Core HR; Absence; Payroll; Expenses; Reporting) in collaboration with external implementation provider, internal functions and key stakeholders Management of regional external service providers including payroll, benefits and background screening.  Design and delivery of operational and corporate reporting including analysis to identify wider business issues (such as headcount reporting; attrition data; sick leave variances). Delivery of annual HR process administration including executive summaries for board sign off (performance ratings; profit share plan; annual salary review). Collaborate with wider HR team and business sectors to ensure appropriate communications, engagement and training are in place.  Support bid team with content for solution sales. Coaching and training of team to drive standard working practices and embed a culture of knowledge sharing, ‘right first time’ mentality and responsiveness to evolving client needs.  Responsibility for all aspects of people management and development (team of 27 employees).

  • Senior Project Manager (Consultancy & Implementation)

    • Sep 2006 - Nov 2010

    Senior Project Manager working with internal and external clients to deliver implementation, consultancy and business transformation projects. Retail client - Consultancy project within HR Shared Services to deliver comprehensive analysis of recruitment services resulting in a recommendations report and presentation to key stakeholders detailing problem areas and advice to restructure recruitment function. Project focused on end to end permanent recruitment and on-boarding workflows. Retail Banking client – Delivery of Work Stream Improvement Plan targeting identified areas in need of service improvement, prioritising areas that provided maximum return on investment  Defense / Engineering client – Consultancy project focused on offer and on-boarding discovery, analysis and workshops to identify technology, process and people improvements required to deliver improved stakeholder and candidate experience. Defense Client – Successful end of service transition back to in-house solution. Investment Bank client – Consultancy project management for implementation of new Internal Mobility technology, including changes to the internal mobility process, new technology to increase visibility of employees searching for internal opportunities and communications & engagement plan to pilot population. AMS - Supporting operational infrastructure within UK client service centre such as media buying; technology; reporting; training; continuous improvement; graduate programme; on demand home worker network. AMS – Research, design and implementation of new employee Profit Share Plan.  AMS – Offshore HR Operations function from UK to Poland including review of scope, processes and ownership within HR function.

• 

  hy-phen

  • UK

  • Head of Operations

    • Jan 2003 - Jul 2006
    • UK

     Development of hy-phen’s Operations activity, specifically identifying and implementing means to improve quality and reduce costs of the services delivered.  Transition of contractual obligations from sales and implementation to operational business as usual status.  Liaise with all relevant ...

• 

  Technical Aid International (1TAC Europe)

  • UK / Netherlands

  • MSP Manager Europe

    • Feb 1998 - Dec 2002
    • UK / Netherlands

     Key contact for all issues relating to MSPs in mainland Europe with responsibility for the operational success of each programme. Ensured compliance to the European wide contracts and legislation. Assisted in the preparation of tender documentation and sales presentations.  Data collection f...