Experience

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  Denali Orthopedic Surgery P.C.

  • Palmer, Alaska

  • Practice Manager

    • Jun 2015 - Jun 2017
    • Palmer, Alaska

    Facilitated daily operations for orthopedic surgical practice, consisting of 5 MDs, 3 PA-Cs and 15 allied healthcare employees. Participated in strategic management planning and implementation. Developed policies and procedures. Initiated new patient program in pursuit of increased market share. Established successful marketing strategies in a growing community. Generated monthly financial reports. Monitored bookkeeping, receivables and payables for the company. Coordinated credentialing and licensing processes as well as all required training.

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  AA Spine and Pain Clinic (AAS&PC)

  • Anchorage, Alaska

  • Care Coordinator

    • Aug 2014 - May 2015
    • Anchorage, Alaska

    Directly served as the Care Coordinator in a comprehensive, interventional pain management clinic supporting 5 Pain Specialists, 1 Primary Care Physician, 1 Psychologist, 2 PA-C and staff treating over 1,700 patients monthly. As AAS&PC liaison, coordinated care plans utilizing internal and external resources to facilitate thorough and complete treatment of patients experiencing long-term/chronic pain related health issues. Monitored patient treatment plans, ensured all aspects of care are carried out in accordance with referring physician objectives. Communicated progress and provided updates to referring offices. Enhanced communication between internal and external customers while initiating clinical resources to increase timeliness of diagnostic tests and medical procedures for overall healthcare services. Assisted with insurance verification, prior authorization, and surgical scheduling. Provided preoperative guidance and insight to scheduling process, matched proper ICD9 and CPT codes for documentation, optimized billing throughput. Oversaw and scheduled approximately 160 surgical and interventional procedures monthly

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  USAF, 15th Medical Group

  • Joint Base Pearl Harbor-Hickam, Hawaii

  • Operations Manager/Senior Enlisted Advisor, USAF Medical Facility

    • Jul 2011 - Mar 2014
    • Joint Base Pearl Harbor-Hickam, Hawaii

    Coordinated with Hickam AFB Clinic CEO in the management of daily operations required for 260 professional and allied health employees in treating 15K beneficiaries thru 86K outpatient visits annually, valued at $8M in healthcare. Directed, coordinated, implemented and controlled a wide range of work activities in multi-specialty center, including outpatient care/dental services, public health and ancillary services, carrying out objectives in the provision of health care in a unique multiservice market. Co-developed, interpreted and enforced executive policy and directives. Established control procedures to meet work goals and standards. Assists with root cause analyses and clinic patient safety evaluations. Recommended and initiated action to improve operational efficiency.

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  USAF Expeditionary Medical Clinic

  • Transit Center at Manas, Kyrgyzstan

  • Operations Manager/Senior Advisor

    • May 2012 - Nov 2012
    • Transit Center at Manas, Kyrgyzstan

    Advised the CEO on the daily healthcare operations during a stressful, constantly changing austere environment. Facilitated the healthcare of 2.5K members daily, 10.5K outpatient visits, 45 emergency calls and 1.5K vaccinations. Led 36-member patient care team. Facilitated packaging of 4.2K individual first aid kits. Assigned as Emergency Operations Center Medical Advisor for one emergency exercise monthly. Evaluated local surgical centers and advised on surgical capabilities for American military members.

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  USAF, 82nd Medical Group

  • Sheppard AFB, Wichita Falls, Texas

  • Operations Manager/Senior Advisor

    • Jul 2009 - Jun 2011
    • Sheppard AFB, Wichita Falls, Texas

    Coordinated with Sheppard AFB Clinic CEO in the management of daily operations required for 535 professional and allied health staff to optimally treat 19.5K beneficiaries thru 126K outpatient visits annually in the Wichita Falls area. Directed, coordinated, implemented a wide range of work activities in multi-specialty center, including outpatient care/dental services, public health and ancillary services, to carry out objectives in the provision of health care. Co-developed, interpreted and enforced executive policy and directives. Established control procedures to meet work goals and standards. Recommended and initiated action to improve operational efficiency.

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  USAF - 3rd Medical Group

  • Elmendorf AFB, Alaska

  • Operations Manager/Senior Advisor

    • Jul 2008 - Jul 2009
    • Elmendorf AFB, Alaska

    Assisted Inpatient Services COO in the management of daily operations required for 110-bed facility, 130 patient care employees, treating 106K beneficiaries in the Southcentral Alaska area. Directed, coordinated, implemented and controlled a wide range of work activities in the intensive care, perinatal, multiservice, gastroenterology/ambulatory procedure units. Fostered development of future planning, to include: mission, goals, objectives, policies, procedures.

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  United States Air Force

  • Pacific Air Forces Command Surgical Services Regional Operations Manager

    • May 2006 - Jul 2008

    Consultant to Command Surgeon General and Career Field Manager for proper training and utilization of 70+ Surgical technicians at 4 military hospitals across Pacific region.

  • Surgical Services Career Field Manager

    • Dec 2006 - Jan 2008

    Consultant to the Air Force Surgeon General for all matters pertaining to standards compliance, training, education, development, distribution, and proper employment of 800+ Surgical Service technicians in the areas of: surgery, central sterile supply, urology, otolaryngology (ENT), and orthopedics. Forecasted staffing/training requirements to ensure optimal human resource utilization for surgical care at 36 military hospitals around the globe. Lean Six Sigma experience.

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  USAF Medical Group

  • Elmendorf AFB, Alaska

  • Surgical Services Operations Manager/Senior Advisor

    • May 2006 - Jun 2008
    • Elmendorf AFB, Alaska

    Supervised daily functions and controlled the effective utilization of 18 specialty/clinical departments, 8-room surgical suite, 28 surgeons, 70 healthcare providers and 150 allied health employees. Various specialty areas include: central sterile supply, post anesthesia care unit, ambulatory procedure, gastroenterology, ENT, orthopedics, podiatry and urology services.

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  USAF Professional Military Education Center

  • Elmendorf AFB, Alaska

  • Director of Education and Development

    • May 2003 - May 2006
    • Elmendorf AFB, Alaska

    Oversaw, inspected and evaluated military education activities, personnel and facilities. Evaluated program management effectiveness for 580 students annually. Monitored and ensured facilities support educational mission. Managed and evaluated instructor and student performance. Maintained records pertinent to national accreditation. Prepared statistical reports and records on instructor, student and school performance. Interviewed and selected all incoming instructors.

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  USAF Medical Center

  • Wright-Patterson AFB, Ohio

  • Surgical Operations Manager/Senior Advisor

    • Sep 2002 - May 2003
    • Wright-Patterson AFB, Ohio

    Supervised daily functions and operations of 14 diverse outpatient, inpatient, surgical departments/ specialties consisting of 225+ professional and allied health staff. Coordination and management ensured smooth, cohesive team. Developed and implemented patient care standards, policies and procedures. Effectively maintained multi-million dollar supply budget.

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  USAF - Aeronautical Systems Center

  • Wright-Patterson AFB, OH

  • Career Assistance Advisor (Human Resources, Training & Labor Relations Advisor)

    • Sep 2000 - Oct 2002
    • Wright-Patterson AFB, OH

    Assisted CEO, COO’s and supervisors in career counseling for 2.5K personnel. Developed, and managed Air Force retention programs; advised on career progression and planning; monitored mandatory pay and benefits briefing programs; and conducted advertising and publicity programs. Developed career information and motivation programs. Wrote, copy and edited simple news stories and advertisements celebrating the Air Force experience. Provided reports and statistics to help the CEO assess retention trends.

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  USAF Medical Center

  • Surgical Subspecialty/Anesthesia Specialty Services Operations Manager

    • Jul 1998 - Sep 2000

    Supervised daily functions and operations of 5 specialty departments with 30+ professional and allied health members, treating 15K+ patients annually. Departments include: ENT/Audiology, Ophthalmology, Optometry, Plastic Surgery, and Anesthesia Services

  • Department Manager, ENT/Audiology Services

    • Jul 1998 - Sep 2000

    Assisted Medical Director, Otolaryngology Services in planning and organizing strategic plans to fully utilize resources and capture maximum patient caseload within the facility. Directed/advised 8 staff members in the performance of 8.4K+ outpatients and 650 surgical patients annually. Maintained and executed a $265K supply and equipment budget.

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  USAF

  • USAF Academy & Wright-Patterson AFB

  • Air Force ENT (Ear, Nose & Throat) Specialty Coordinator

    • Apr 1997 - Sep 2000
    • USAF Academy & Wright-Patterson AFB

    Consultant to AF Career Field Manager for proper training and utilization of 85 ENT technicians at 27 military hospitals around the globe. Established new training requirements and ensured compliance. Created manning database and identified manning needs. Wrote specialty knowledge tests used AF-wide for continued promotion and career progression.

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  US Air Force Academy Hospital

  • US Air Force Academy, CO

  • Department Manager, ENT/Audiology Services

    • Aug 1995 - Aug 1998
    • US Air Force Academy, CO

    Assisted Medical Director, ENT/Audiology Services in planning and utilization of available resources to capture maximum patient caseload within the facility. Directed/advised 6 staff members in the performance of 4,000+ outpatients and surgical patients annually. Maintained and executed a $400K supply and equipment budget.

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  USAF Medical Center

  • Elmendorf AFB, AK

  • Department Manager, ENT/Audiology Services

    • Jul 1989 - Aug 1995
    • Elmendorf AFB, AK

    Assisted Medical Director, Otolaryngology Services in the organization and coordination of available resources to capture maximum patient caseload within the department. Advised 6 staff members in the performance of 7.2K+ outpatients and 660 surgical patients annually. Resource Advisor, oversaw 7 cost centers with supply/equipment accounts valued $1M+.

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  USAF Regional Hospital & HCA Hospital

  • Eglin AFB, Niceville, Fl

  • ENT/Audiology/Surgical Tech & Pool Surgical Technician (HCA)

    • Oct 1985 - Jul 1989
    • Eglin AFB, Niceville, Fl

    Scrubbed, circulated and assisted on a wide array of surgical procedures as scheduled and/or on-call basis. Organized and assembled surgical instrument sets. Followed appropriate cleaning & sterilization processes. Worked in the ENT/Audiology Clinic, performed various patient exams and procedures under physician supervision. Screened patient records, made appointments and assisted the provider in diagnosis and treatment of ENT problems. Performed diagnostic hearing evaluations.