Experience

• 

  SkyCity Hotels Group

  • New Zealand
  • Hospitality
  • 1 - 100 Employee

  • Guest Service Representative - Pre-Opening

    • Jan 2024 - Present

    • Pre-opening role commencing in January 2024 with the hotel planned to open in May 2024.• Pre-opening co-ordination and onboarding training.• Establishing hotel to deliver on the SkyCity brand promises.• Managing the operations of the hotel in order to maximize profitability and to ensure superior guest experience.

  • Guest Service Representative

    • Sep 2022 - Jan 2024

    • Managing the check-in and check-out process.• Completing administrative tasks for reception.• Collaborating with different departments to fulfil guest queries and requests.

• 

  Langham Hospitality Group

  • Cordis Auckland

  • Guest Service Agent

    • Apr 2022 - Sep 2022
    • Cordis Auckland

    • Managed the check-in and check-out process.• Completed administrative tasks for reception.• Promoted the hotel membership program and increased guest loyalty.• Collaborated with different departments to fulfil guest queries and requests.

• 

  McDonald's

  • Shift Manager

    • Jul 2019 - Apr 2022

    • Trained new and experienced employees.• Oversaw quality compliance with company standards for food and services.• Managed food and workplace safety.• Multitasked between kitchen and front of house to prepare food and beverage.• Performed cash handling activities and processed nightly bank deposits.

  • Crew Trainer

    • Jan 2019 - Jul 2019

  • Crew Member

    • Dec 2017 - Jan 2019

• 

  Flame Pizza

  • Auckland, New Zealand

  • Front of House Staff

    • Jul 2017 - Dec 2017
    • Auckland, New Zealand

    • Worked during peak times and with high customer volumes.• Prepared pizzas and burgers.• Provided customers with friendly and efficient service.• Handled cash and eftpos transactions.