Experience

• 

  Spider Solutions

  • Israel

  • Operations and Purchasing Manager

    • 2012 - Present
    • Israel

    Information security and data communications integrator•Reporting to the CEO, managing back office employees, ongoing control and generating monthly, quarterly and annual reports, company purchasing, vehicle fleet management, etc. •Managing client orders, working with account managers and monitoring order documentation in the system. •Monitoring order profitability, negotiating purchasing costs for physical equipment and software licenses. •Managing, approving and monitoring proper purchasing and supply processes - accepting equipment and licenses, issuing bills of lading, shipping equipment and approving invoices based on payment terms, monitoring proper collection with the bookkeeping department.•Managing the warehouse operator, managing inventory for three companies at eight warehouses and conducting inventory counts, working with shipping companies in Israel and abroad.•Managing the company’s ERP system, specifying and adapting the system to company work needs and procedures.•Producing company events: Operating company participation in conferences, planning and executing company events and employee social days and annual trips - including budget management, concept and location selection, coordinating activities for children and adults, selecting trip routes, guides, employee gifts, working with catering companies, bar services, music services, staging companies, print shops, branding graphics, banquet halls and hotels, leading to real time event management.

• 

  Great Shape

  • Tel Aviv, Israel

  • Tel Aviv Branch Manager

    • 2006 - 2011
    • Tel Aviv, Israel

    •Managing and maintaining the club/branch as a profit center, including budget and cash flow management totaling hundreds of thousands of NIS per month.Ongoing work with clients and suppliers, working with the chain’s head bookkeeping department, establishing a circle of regular clients and preventing desertion, improving service and leading employees to excellence.•Managing and operating five teams of employees and managers, providing supervision, control and feedback.•Managing the sales array and meeting objectives, promoting sales within and outside of the branch, planning and executing monthly events for current and potential clients, arranging sponsorships and collaborations for municipality, company and large organization events.•Coordinating operations and HR: Employee sorting and recruitment, training professional teams, performing process control and managing employee payrolls.•Leading chain projects - Integrating unique activities in chain branches, recruiting and directing employees to collaborations, organizing focus groups, devising work plans, defining operations and service strategies while empowering and positioning the chain as a leader in its field, initiating and establishing joint ventures.

• 

  Cellcom

  • Petaẖ Tiqwa, Central, Israel

  • Customer Service Manager

    • 1999 - 2006
    • Petaẖ Tiqwa, Central, Israel

    •Managing employees, meeting sales targets, delegating tasks, arranging shifts, handling various problems as they appear.•Conducting “Manager Discussions”, improving and streamlining work processes by improving the service array.•Improving customer satisfaction, regaining deserting clients and retaining current clients.