Experience

• 

  Avianor Inc

  • Engineering Support/Tech Pubs/Archives

    • Oct 2016 - Present

• 

  Bell Helicopter

  • Mirabel

  • Department Assistant - Technical Support Department

    • Feb 2013 - Dec 2014
    • Mirabel

    - Provide administrative and secretarial support to the department- Assist department members with their travel arrangements and coordinate meetings - Maintain the department’s records up to date- Assist in the coordination of international conferences- Review and correct presentation material - Process payments to contractual employees - Communicate with HR, IT and Infrastructure departments as required- Department logistics

• 

  Académie Dolorès Couturier

  • Saint-Jérôme, Quebec

  • Executive Assistant to the President

    • 2011 - 2013
    • Saint-Jérôme, Quebec

    - Sort incoming emails, process orders and conduct follow-ups- Communicate with English speaking clients and suppliers- Update the company's websites - Design promotional material and coordinate distribution- Proof-reading and translation - Transport logistics

• 

  500 Staffing

  • London, Ontario

  • Assignments on contract

    • 2008 - 2010
    • London, Ontario

    Short-term contracts in administration, reception, customer service, etc.

• 

  Musky Marketing Inc.

  • London, Ontario

  • CUSTOMER SERVICE AND SALES SUPPORT

    • 2006 - 2008
    • London, Ontario

    - Look after major client accounts such as Volkswagen, Honda & 3M- Strategize with dealers across Canada and define their promotional needs- Provide quotes and process ensuing orders- Assist outside sales force

• 

  London Scientific Limited

  • London, Ontarion

  • CUSTOMER SERVICE AND SALES SUPPORT

    • 2004 - 2005
    • London, Ontarion

    - Respond to clients' inquiries regarding price, product, shipment, etc.- Process orders and generate invoices- Provide inside and outside sales assistance- Support controller in various administrative duties

• 

  Government of British Columbia, BC Trade and Foreign Investment Branch

  • Vancouver, British Columbia

  • Administrative Assistant

    • 2002 - 2003
    • Vancouver, British Columbia

    Contract assignment

• 

  SNV International

  • Vancouver, BC

  • Business Unit Manager / Continental Europe Division

    • 2000 - 2001
    • Vancouver, BC

    - Manage a team of 4 reservation agents- Act as "point person" for all customer service issues- Develop service plans for each market- Prepare and assemble special client programs

• 

  Kintetsu International (Japanese Tour Operator)

  • Vancouver, BC

  • Assistant-Manager / Contracts and Quality Control

    • 1993 - 2000
    • Vancouver, BC

    Assistant-Manager / Contracts and Quality Control (1997 ~ 2000)- Review all contracting with suppliers i.e. confirm pricing, policies, etc.- Maintain positive relations with suppliers such as hotels, restaurants, bus and guide companies, adventure tour operators. - Negotiate settlement/compensation in response to customer complaints Tour Coordinator / Incentive Tours (1993 ~1997)Performed all tasks required in the coordination of tours from inception to delivery i.e. acquiring accurate information from clients, contacting suppliers to secure accommodation, transportation and guides, planning meals and optional visits, etc.

• 

  YMCA English School

  • Utsunomiya, Japan

  • ESL Teacher

    • 1985 - 1990
    • Utsunomiya, Japan

    - Developed curriculums and summer programs for students of all levels- Conducted conversational English classes