Experience

• 

  Transamerica

  • Sr. Talent Development Consultant
• 

  Transamerica

  • Cedar Rapids, Iowa Area

  • Sr. Talent Development Consultant

    • Aug 2019 - Present
    • Cedar Rapids, Iowa Area

    Provide solutions to Company’s training needs. Design, create, and implement training based on new procedures/initiatives as well as managing and maintaining current documents to ensure validity. Restructure and oversee all new hire orientation training. Special project includes: • Talent Managem...

• 

  Linn Area Credit Union

  • Cedar Rapids, Iowa Area

  • Talent Development Specialist

    • May 2017 - Aug 2019
    • Cedar Rapids, Iowa Area
• 

  Bankers Life & Casualty Company

  • United States
  • Insurance
  • 700 & Above Employee

  • Training and Implementation Consultant

    • Mar 2009 - Mar 2016

    Design and create training materials with topics ranging from sales skills to leadership/management techniques. Responsibilities include: manage training projects; host training events; partner with Subject Matter Experts (SME) to gather information; design curriculum; determine best deliverable method; create training; route training; host train-the-trainer sessions; facilitate training; communicate and market training to field; develop, deliver, and analyze surveys to communicate and incorporate feedback. Special projects include:• New Agent Success (NAS) workshop and Virtual Clock: Manage, create, and update materials for introductory training program that includes: 1) a live, five-day workshop, 2) a 20-week, virtual training curriculum (Virtual Clock). Oversee design and creation of all deliverables including; scripting/directing videos, facilitator/participant guides, PowerPoints, etc. Maintain documents to retain relevancy for this required training that focuses on sales skills and product knowledge training. Work with field leaders to alter materials, conduct pilots, and incorporate feedback to ensure skill transfer and buy in from field. Partner with technology team to create and deliver all online support materials.• Agent Field Advisory Group: Interview, select, and work with top agents to gather feedback on training practices and prepare group members for professional growth opportunities. Recommend candidates for agent panels and videos. Prepare agents for speaking engagements. Gather and incorporate feedback based on the agent viewpoint.

  • Field Rollout Business Analyst

    • May 2007 - Mar 2009

    Design and create training at the request of other departments for new and updated procedures, and changes and enhancements to processes. Communicate changes and training to the field, and provide any follow-up support. Host weekly/monthly training forums via online conferencing. Travel to branch offices to deliver requested training.

• 

  Verizon Wireless

  • Customer Service

    • Oct 2006 - Dec 2007

    Greet and assess needs. Direct customers to appropriate resources. Resolve issues in high-stress situations.