Experience

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  Henry Schein

  • Accounts Receivable Specialist

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  Butler Schein Animal Health

  • United States
  • Veterinary Services
  • 400 - 500 Employee

  • Accounts Receivable Specialist

    • Feb 2013 - Present

     Processes a high volume of lockbox customer payments on a daily basis while reconciling amounts applied to batch totals. Responsible for accurately researching, reconciling, and clearing all lockbox payments and exceptions in a timely manner. Accurately prepares daily bank deposit, key daily adjustments, as well as completes and submits cash reversals. Maintains customer’s accounts receivable balances to reflect up-to-date transaction activity. Contacts customers to obtain remittance information. Works closely with Credit and Collection department to ensure that customer account balances are accurately stated and properly managed.

  • Customer Service Specialist

    • Jun 2010 - Feb 2013

     Ensured that all incoming customer calls were responded to in a timely and professional fashion. Fully documented activities by updating the customer diary screen accordingly. Performed detailed research of customer account activity to verify information regarding returns, refunds, and price adjustments or to resolve any questions or problems, including, but not limited to: service charges, due date changes, address changes, payment reconciliation, reversals/transfers, credit card inquiries, invoices/statements, balances and/or account and statement explanation. Followed-up and resolved outstanding problems, questions, or issues identified in phone calls and/or notes in a timely and accurate manner with external and internal customers. Accurately processed customer credit card payments on a daily basis. Verified customer’s card with bank to obtain authorization. Reconciled individual credit card batch daily. Ensured “statement pulls” were properly routed or otherwise appropriately handled. Supplied customers with copies of invoices and statements as part of a standing end-of-month request or on an “as needed” basis. Maintained proper record retention per requirements, and supported other miscellaneous department functions and special projects as necessary.

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  Aetna

  • Dublin, Ohio

  • Customer Service Consultant

    • Dec 2007 - Apr 2010
    • Dublin, Ohio

     Received inbound calls from members and potential members. Provided high quality, customer focused service, using knowledge of plans, products, and systems andprocedures. Answered questions and resolved issues by accessing information from a variety of systems andreferences. Identified problems and initiated appropriate action to resolve problems. Reviewed and made benefit determination on medical claims according to Aetna’s processing guidelines. Applied medical necessity guidelines to determine coverage in accordance with plan design.

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  ComForcare Home Care

  • Reynoldsburg, Ohio

  • Assistant Office Manager

    • Feb 2007 - Sep 2007
    • Reynoldsburg, Ohio

     Typed, filed, and answered phones. Conducted payroll, including gathering all time sheets from employers, entering into payroll system, andsending payroll reports to headquarters. Ordered office and nursing aid supplies. Recorded accounts receivables into customers’ accounts. Completed billing and collections.

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  Lancaster Eagle Gazette

  • Lancaster, Ohio

  • On-Site Representative

    • Nov 2002 - Feb 2007
    • Lancaster, Ohio

     Backed up Office Manager and Administrative Assistant. Assisted with customer service inquiries and related research for advertising, circulation, and classifiedcustomers. Verified dealer and rack collections. Balanced daily cash drawer and prepared deposit. Processed classified space reservations and service directories.

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  Risk Management Alternatives

  • Columbus, Ohio

  • Accounting Clerk

    • Mar 2001 - May 2002
    • Columbus, Ohio

     Prepared spreadsheets of daily payment processing; balanced data for select branches/databases. Completed the monthly reconciliation for A/R, due client, and overpay accounts; prepared month-endjournal entries to record monthly. Assisted in reconciling the exchange account.

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  National Revenue Corporation

  • Columbus, Ohio

  • Quality Assurance Analyst

    • Feb 1998 - Mar 2001
    • Columbus, Ohio

     Coordinated the mailing of over 800,000 debtor correspondence that were time sensitive and confidential. Identified and resolved problems related to correspondence. Maintained spreadsheets for debtor correspondence and communicated weekly errors and corrections tomanagement. Served as the liaison between Computer Operations and the Mail Room on the creation of newcorrespondence and specialty inserts for letters.

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  Bank One (Chase)

  • Pataskala, Ohio

  • Customer Service Representative

    • Jul 1992 - Aug 1997
    • Pataskala, Ohio

     Protected bank’s assets through security and fraud prevention. Trained and coached new tellers. Researched and solved branch and customer issues. Delivered friendly, prompt, effective, and tactful customer service. Acted as a backup for Account Executives.