Experience

• 

  Harris Farm Markets

  • Australia
  • Retail
  • 500 - 600 Employee

  • Store Manager

    • Jun 2020 - Present

  • Duty Manager

    • Sep 2017 - Present

    As Shop Duty Manager, I had the responsibility for day-to-day operations in a medium size shop with about 70 staff. Some of my responsibilities are as per below:Daily setup of the shops fresh product and flower sectionManage customer complaintsPrepare work roosters for the staff. Manage the loading dock Work with shop manager to increase shop salesWorked on the reopening of the shop after renovation setting up the layout of the shopsManage supplier product recalls for the Potts Point shop through GS1 Recallnet.

  • Operations Manager

    • Aug 2014 - Sep 2017

    As shop operations manager I had the responsibility to manage all the OHS, Food safety, reporting, Staff hiring and training for a medium size shop with about 70 staff. Some of the tasks I preferred are as per below:Organize staff trainingAsses, mitigate all OHS risks in the shopAsses, mitigate all food Safety issues in the shopOrganize new starter training and inductionHire new startersPreform mid-year and year end reviews on staffWork with shop manager to increase shop salesManage customer complaintsAssist in setting op Harris Farm online operation at Potts pointAll shop reporting on expected sales, staff budgets etc. Prepare work roosters for the staff.

• 

  AXA Financial

  • Greater Jakarta Area, Indonesia

  • Sales Support Associate

    • 2006 - 2016
    • Greater Jakarta Area, Indonesia

    Worked for a year as customer service officer in the back office of AXA Financial Indonesia. My main activities are as followed:Processing new applications from AXA Financial Indonesia agents;Contact agents in case of issues with applications;Handling of any complaints coming from Agents;Purchasing of new equipment new branch/agents office; Weekly reporting to department head paid and unpaid invoices;

• 

  Harris Farm Markets

  • Potts Point

  • 1st in charge of shop front end

    • Feb 2010 - 2014
    • Potts Point

    Started as 1st in charge of the Harris Farm Potts Point shop in Feb 2010. Main task of 1st in charge of a shop are the following:Supervise front end of the shop operationsHandling customer complaintsTraining of new and old employeesPreparation of the work scheduleControlling shop operational cost through correct work schedule planningPreparation of promotionsManage front end staffUpdating product prices in the shop as the head office changes themPreparation of tickets for weekly promotions and specials

• 

  Harris Farm Markets

  • 1st in charge of shop front end

    • Jul 2009 - 2010

    Promoted to 1st in charge of the Harris Farm Manly shop in July 2009. Main task of 1st in charge of a shop are the following:Supervise front end of the shop;Handling customer complaints;Training of new and old employees;Preparation of the work schedule; Controlling shop operational cost through correct work schedule planning;Preparation of promotions;Manage employee issues; Updating product prices in the shop as the head office changes them;Preparation of tickets for weekly promotions and specials;

  • Front end Supervisor / Flower girl

    • May 2007 - Jul 2009

    Start working in the Broadway Harris Farm in 2007 as a check out and got promoted to morning shift supervisor after about 6 months. My main tasks as a supervisor are the following:Supervise all the checkouts during the morning shift:Handling customer complaints;Training of new and old employees;Making sure the shop is cleaned in the morning;Preparing flower arrangement for customersWeekly/Monthly stock counts;Updating product prices in the shop as the head office changes them;Preparation of tickets for weekly promotions and specials;

• 

  PT. MASPION

  • Surabaya Area, East Java, Indonesia

  • Vice Department Head of Local Purchasin

    • 2002 - 2004
    • Surabaya Area, East Java, Indonesia

    Worked 2 years as the vice department head of the Purchasing department for local suppliers in Indonesia. As vice department head I was responsible for all the activities of the purchasing department at MASPION. In this period I performed the following activities:Stock management for locally supplied materials.Requesting lead times and MOQ updates from suppliers;Ordering products in order to insure product availability for production process;Prepare PO for the ordered products;Communicate with the other team members, project management, QA and legal on any issues relation to purchasing of products;Making sure lead times are met by suppliers;Building relationships with suppliers;Having regular meetings with suppliers on any production issues or any other problem that might create problems for product deliveries;Overseeing the activities of the department;

• 

  Rally Auto Center

  • Surabaya Area, East Java, Indonesia

  • Shareholder

    • 2000 - 2002
    • Surabaya Area, East Java, Indonesia

    Worked 2 years in a car company, which I setup with together with one of my brothers. Within this company, I was responsible for purchasing and the public relations. My main tasks within this company where the following:Stock management for locally supplied materials.Requesting lead times and MOQ updates from suppliers;Ordering products in order to insure product availability for production process;Prepare PO for the ordered products;Communicate with the other logistics team members, customers service, project management, QA and legal on any issues relation to purchasing of products;Making sure lead times are met by suppliers;Building relationships with suppliers;Having regular meetings with suppliers on any product issues or any other problem that might create problems for product deliveries;Negotiating prices with the suppliers.Arranging advertisements for promotionsPutting together promotions with the support of suppliers.