Experience

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  Angel Of The Winds Casino • Hotel

  • Slot Ambassador

    • Mar 2016 - Present

    Customer Service, Machine repair, Jackpot Payouts

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  Tulalip Resort Casino

  • MyTulalip Host

    • Oct 2015 - Mar 2016

    Sign up new members for Reward Benefits, assist current members by updating their account, issuing FreePlay or Table Game Vouchers, educate them regarding SDS system. Participate in Gift Giveaways. Sell concert tickets. Manage crowd control at concert. Ambassador on gaming floor to assist guests with information or support.

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  Angel Of The Winds Casino + Hotel

  • Arlington, WA 98223

  • Slot Coordinator

    • Mar 2009 - Oct 2015
    • Arlington, WA 98223

    Assist all customers as needed; provide high quality customer service and hospitality with courtesy, patience, attentiveness, and effectiveness. Authorize and pay jackpots. Complete payments of hand pays. Cash handling on gaming floor. Built and promote Xperience Membership. Investigate players complaints and machine malfunctions. Monitor and correct minor malfunctions, including changing paper. Answer all calls promptly in assigned areas. Help maintain Casino cleanliness on gaming floor. Assist with Casino promotions, and special events. Have a working knowledge of each slot machine and payoffs. Learn, comprehend, and comply with all Company policies, procedures, and Tribal Gaming Rules. Know and enforce Title 31 Regulations. Ensure control and protection of company assets.

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  Money Centers of America

  • Angel of the Winds Casino, 3438 Stoluckquamish Lane, Arlington, WA 98223

  • Cashier / Teller

    • Jul 2008 - Mar 2009
    • Angel of the Winds Casino, 3438 Stoluckquamish Lane, Arlington, WA 98223

    Operate check cashing booth, verify employment and checking account balances, extensive customer service, balancing daily figures, maintaining ATM machines, and creating daily reports.