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Linda Bendo profile image

Linda Bendo

Head of Customer Satisfaction & Complaints Handling at Intesa Sanpaolo Bank Albania
Intro Book
Experienced banking professional with 20+ years of experience in retail banking and team management.
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Location
Tirana, Albania, AL
Skills
  • Banking
  • Retail Banking
  • Business Strategy
  • Crm
  • Management
  • Show all
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Bio

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Linda Bendo is a seasoned banking professional with 20+ years of experience in retail banking, business strategy, and team management. She has held key positions at Intesa Sanpaolo Bank Albania, American Bank of Albania, and National Commercial Bank of Albania, with expertise in CRM, customer relationship management, and analytical skills.

Experience

  • Intesa Sanpaolo Bank Albania
    • Albania
    • Banking
    • 500 - 600 Employee
    • Head of Customer Satisfaction & Complaints Handling
      • Jun 2019 - Present

    • Head of CRM, Customer Satisfaction & Complaints Handling
      • Mar 2012 - Jun 2019

      Responsible for managing & developing CRM practices as well as measuring & improving the Customer Satisfaction Index with the due focus on clients' complaints.

    • Head of CRM
      • Mar 2009 - Feb 2012

      Responsible for managing & developing CRM practices

    • A.V.P. Payments Services , SWIFT Dept.
      • Jun 2004 - Mar 2009

  • American Bank of Albania
    • SWIFT User Group Chairperson for Albania
      • 1994 - 2009

    • SWIFT Manager
      • Jan 1998 - Jun 2004

  • National Commercial Bank of Albania
    • Head of SWIFT Department
      • Jun 1993 - Jan 1998

Education

  • 2006 - 2007
    Frederick Taylor University, Moraga California
    Master of Business Administration (M.B.A.), Executive Management
  • 1983 - 1987
    The Engineering Faculty Tirana
    Master's Degree, Electronics Engineering

Suggested Services

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Industry Focus. “Banking”

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