Experience

• 

  Chubb Life

  • Auckland, New Zealand

  • National Manager Insurance Adviser Channel

    • Nov 2022 - Present
    • Auckland, New Zealand

• 

  ASB Bank

  • Auckland, New Zealand

  • Growth Initiatives Lead Insurance Distribution

    • May 2021 - Nov 2022
    • Auckland, New Zealand

    As a member of the Insurance Leadership Team, to develop, lead and execute on strategic and tactical acquisition, retention and growth initiatives leading to sustainable business growth and better customer outcomes across both Risk Insurance and General Insurance. To develop relationships and collaborate with external strategic Business Partners, AIA and IAG, to develop business plans and deliver growth initiatives.

• 

  Bank of New Zealand

  • New Zealand
  • Banking
  • 700 & Above Employee

  • National Manager Operations - Partnership Banking (Retail Banking)

    • Dec 2015 - Dec 2020

    To execute on strategy by leading the delivery of strategic initiatives through to operational delivery, adoption and realisation of benefits. To focus on delivering a quality customer experience, continuous improvement and increasing alignment of risk practices, protocols and regulation. To drive the acceleration of work on business optimisation, standardisation, consistency and process improvement across all channels to ensure that key business and performance metrics are achieved and customer satisfaction is increased.

  • National Manager Acquisition (Sales and business growth - Mortgages / Insurance )

    • Oct 2013 - Nov 2015

    To establish, lead and grow a new national Mobile Mortgage Manager channel and sales support team along with Employee Banking specialists to acquire new customer mortgage, insurance and main bank business and increase revenue and market share, while increasing customer satisfaction, staff engagement and meeting all operational risk and compliance obligations. To design and lead the Auckland acquisition strategy, manage performance and deliver on business plans.

  • Business Mentor Acquisition (Sales and business growth) Senior Leadership coaching & mentoring.

    • Oct 2009 - Sep 2013

    To design and implement key people, risk, sales and business growth strategies across multiple segments, ethnic groups and channels, including c.45 branches across Auckland, to grow market share and revenue growth. To manage performance and deliver sales, risk and compliance, business development and people leadership coaching to Branch Managers across Auckland to increase staff engagement and customer satisfaction while meeting all operational risk and compliance obligations.

  • Area Manager Auckland Suburban

    • Oct 2008 - Sep 2009

    To lead a team of 8 Leaders (Branch Managers) and 56 staff across 8 different sites across Auckland Suburban area.Devise and deliver the Auckland Suburban strategy and regional business plan.Review and improve the store footprint and distribution strategy including malls, carts, and trailers.To design and implement key people, risk, sales and business growth strategies across multiple segments, MMM and Business Development Managers to deliver commercial outcomes and good customer outcomes.

  • Migrant / Sales Development Manager Northern Region

    • May 2008 - Sep 2008

• 

  ANZ

  • Australia
  • Banking
  • 700 & Above Employee

  • Head: Sales / Senior Manager strategic initiatives

    • Feb 2007 - Apr 2008

  • Channel Manager - Consumer Finance - Personal Lending

    • May 2005 - Jan 2007

  • Senior Branch Manager

    • Sep 2003 - Apr 2005

• 

  Absa Group

  • Johannesburg Area, South Africa

  • National Manager Direct Channels - National Sales

    • Jan 1989 - May 2003
    • Johannesburg Area, South Africa

    Variety of roles - immigrated to New Zealand in May 2003.