Experience

• 

  Texas Health and Human Services

  • Austin, Texas

  • Accountant V, HHSC Agency Paymaster

    • Nov 2019 - Present
    • Austin, Texas

• 

  Texas Health and Human Services Commission

  • Austin, Texas

  • Payroll Accountant IV

    • May 2012 - Oct 2019
    • Austin, Texas

    Payroll Time, Labor & Leave department working as a Payroll Liason between third party vendors and HHSC employees/manager. Administer Employee Extended Sick Leave/Sick Leave Pool for Department of Rehabilitative Services (DARS) and Department of State Health Services (DSHS), Process Employee Grievances, Daily 941 Quarterly Payroll Tax Reconciliations for DARS & DSHS.

• 

  Texas Department of Aging & Disability

  • Support Specialists

    • May 2009 - May 2012

    Summary of experience: Work in the Regulatory, Waiver Survey & Certification group as support staff for Waiver Reviewers and Residential Reviewers. Handle processing reports for TXHML and HCS Residential home reviews. Assist in correctly entering data into an electronic database called CARE. Also support staff in processing travel arrangements and preparing travel vouchers reimbursements. Participate in staff meetings; assist in coordinating with others in completing assignments and data entry. Respond to provider issues and inquiries. Assist in providing ideas and solutions to new Residential Review database. Assist in developing training material and procedures to provide technical assistance to internal customers. Also provided training presentations that was created to train staff on Travel Reimbursement Procedures to reduce errors and increase reimbursement timeline. Assist in the development of regional operation/administrative policies and procedures. Coordinates the purchase, receipt and distribution of office furniture and office/program related supplies..

• 

  Dell, Incorporated

  • Round Rock, Texas

  • Payroll -Travel - Stock Options/Customer Service - Team Lead

    • Feb 1999 - Mar 2009
    • Round Rock, Texas

    Worked as Team Lead and Liason/First line of contact between internal/external parties via high paced employee call center to include working with all state offices such as IRS, Child Support enforcement, legal and other Dell HR offices located in the United States to resolve high profile payroll issues. Answered complaint inquires with High level of knowledge of call center operations related to Human Resources, Travel, Payroll and stock options. Performed multiple tasks, assignments and projects. Managed mailboxes for global responses. Reconciling of payroll accounting entries, travel reimbursements and stock options. Also coordinated employee paychecks and mailing process for end of year W2's. Experience with payroll related functions, policies, garnishments, payroll laws and governmental tax laws and Accounting principles. Experience in Auditing transactional records. Assisted team in building performance plans, coordination of leave and holiday schedules. Created and analyze metric reports for Management as ongoing process improvements to business by identifying problems and lessons learned. Provided training to staff and new hires employees on payroll related functions to include creating and conducting the PowerPoint training materials. Created, developed and documented internal procedures and processes to provide technical assistance to staff. Including training materials provided to Human Resource staff as additional resources since they are first point of contact to employees. Monitored daily operating activity of department and made adjustments in work assignments to meet daily goals.Performed multiple tasks, assignments and special projects as supervisory lead for the Dell Employee Call Center assisting with employees. High level of detail and confidentiality to include interpretation of policies to leads managers, directors and human resources.

• 

  Capital Metro Transportation Authority

  • Accounts Payables Specialists

    • Aug 1990 - May 1995

    Summary of experience: Served as an accounts payable specialist to process, audit and post accounts payables invoices using automated data system. Worked with procurement, asset management, vendors, clients and other internal departmental groups to verify information and to ensure accuracy of billing. Prepare and maintain various supporting documents bills, receipts, purchase orders, quotations, invoices, bills payable and bank statements. Work with Treasury to process and distribute manual checks. Answered phone inquiries to address issues and resolve customer problems or complaints and tracking payment status. High level of focus on customer service and communication, both oral and written.

• 

  Easter Seals Rehabilitation Center

  • Assistant Bookkeeper

    • Mar 1987 - Jul 1990

    Summary of experience: Served as an Accounts Receivable Assistant Bookkeeper to the Center Bookkeeper handling a wide range of financial transactional processes. Processed client intake, billing and reconciliation of client ledger accounts. Assisted with month end closings. Processed collections, billing to health Insurance and bank deposits. Assisted in coordination of grants processing by providing statistical client reports to ensure sufficient cash and budget flow were met plus various other duties as support staff for Center Bookkeeper and Center Director. High level of detail and confidentiality. Worked as first line contact between therapists, health insurance companies, vendors, client patients and other agencies to address issues and resolve customer problems. Duties included billing all third party insurance companies, mailing statements to clients, posting payments, collections and month end reconciliation of client accounts. Also highly involved in the Community fundraisers and activities to raise funds for this non-profit rehabilitation center that operated for the community solely on grants and donations. Coordinate with accounts receivable and accounts payable clerk and post income and expenditure entries in ledger books

• 

  Stripling Blake Lumber Company

  • Customer Service Specialist

    • Jun 1983 - Dec 1983

    Summary of experience: Served as a Special accounts auditor analyzing contract billing for major Homebuilders such as Nash Phillips, Bill Milburn etc. Worked with Procurement and sales to ensure high level of detailed attention to these major account holders to ensure accuracy and . Assisted internal and external customers with addressing billing and pricing issues on invoices, status of credit applications, lumber deliveries.