Experience

• 

  A.P. Moller - Maersk

  • Charlotte, North Carolina Area

  • Logistics Specialist Export agent

    • Mar 2019 - Present
    • Charlotte, North Carolina Area

    Responsible for all cargo release related activities required to ensure all necessary information is accurate, available, meets legal requirements and ensures correct invoicing to the customer to increase customer satisfaction

• 

  SUITE 1000: A 24-hour U.S. based call center

  • Charlotte, North Carolina Area

  • Bilingual operator

    • Jul 2013 - Mar 2019
    • Charlotte, North Carolina Area

    Answering multiple phone lines, dispatching emergency calls in English and Spanish. Legal intake for legal firms all over the country. Team lead assisting in training of new operators. Watching client e-mail correspondence and responding accordingly. Assist in end-of-month billing reports and account changes.

• 

  Erin McDermott Jewelry, LLC.

  • Charlotte, North Carolina Area

  • Assistant

    • Oct 2014 - Jan 2018
    • Charlotte, North Carolina Area

    Assist in branding and jewelry design. Packaging, quality assurance and shipping of all orders. Merchandise for trade shows and events. Organize studio and inventory. Establish business management practices and marketing strategies to target new and exisiting customers.

• 

  Mecklenburg Neurological Associates

  • Floater

    • Oct 2010 - Jan 2012

    greeting and checking in patients in a timely manner. Verifying insurance, collecting co-pays and outstanding balances. Filling in for various positions when needed, i.e. appointment desk, patient escort, which involves taking vitals, assisting testing technicians with removal of testing equipment, and translating in the pediatric and adult departments. Updating vital patient in-formation on physicians’ schedules daily. Made up part of the “skeleton” staff during weekend hours of operation.