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Lina María Grajales Arévalo profile image

Lina María Grajales Arévalo

Customer Success Specialist at Hibot Chat
Intro Book
Customer success specialist with experience in customer service and data analysis.
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Location
Cali, Valle del Cauca, Colombia, CO
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Bio

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Lina María Grajales Arévalo is a customer success specialist with 7 months of experience at Hibot Chat, 2 years and 2 months of experience as a customer success analyst at Aldeamo, and 4 years and 1 month of experience in customer service roles at AudiocomIPS and Financreditos BPO. She holds a degree in Industrial Engineering from Fundación Universitaria Católica Lumen Gentium and has completed courses in Data Science for All by Correlation One.

Experience

  • Hibot Chat
    • Medellín, Antioquia, Colombia
    • Customer Success Specialist
      • Nov 2023 - Present
      • Medellín, Antioquia, Colombia

  • Aldeamo
    • Colombia
    • Telecommunications
    • 100 - 200 Employee
    • Customer Success Analyst
      • Nov 2021 - Dec 2023

    • Analista de backoffice
      • Jun 2020 - Oct 2022

  • AudiocomIPS
    • Auxiliar de atención al cliente
      • Jun 2016 - Jun 2020

  • Financreditos BPO
    • Valle del Cauca, Colombia
    • monitora de calidad
      • Sep 2014 - Sep 2015
      • Valle del Cauca, Colombia

      Realizar monitoreo y evaluación a las llamadas realizadas por los agentes del call center, con el fin de mejorar la calidad de la atención.

  • asepemcali
    • Valle del Cauca, Colombia
    • Auxiliar contable
      • Aug 2012 - Aug 2013
      • Valle del Cauca, Colombia

Education

  • 2022 - 2022
    Data Science for All by Correlation One
    Analisis de Datos
  • 2022 - 2022
    UBITS
    Fundamentos de servicio al cliente, Servicio al cliente
  • 2013 - 2019
    Fundación Universitaria Católica Lumen Gentium
    ingeniera industrial, Industrial Engineering

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