Experience

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  Octopus Energy

  • United Kingdom
  • Utilities
  • 700 & Above Employee

  • Head of Implemention - Kraken Technologies

    • Jul 2020 - Present

    Through acquisition and licensing, have led and supported customer migrations. This involves moving customers from legacy platforms on to Kraken across a number of utility clients and legacy platforms. Leading the transformation of culture and implementation OE Operating model with clients across the utility sector.

  • Operations Manager

    • Nov 2017 - Jul 2020

    Managed Energy Specialists and Team Leaders across operations.Responsible for the Learning and Development team.Scaled the Digital Operations team in line with the growth of OE.Managed relationship with 3rd party outsourced provider and responsible for the team. Collaborative development of the blueprint for the OE Operating model at scale.

  • Operations Team Leader

    • Apr 2017 - Nov 2017

    Managed a team of Energy Specialist.Responsible for training strategy, content, and delivery across customer operations. Supported the set up of the first Octopus Energy regional office based in Leicester. Created the operating model for the Digital Operations team (remote & flexible customer operations).

  • Energy Specialist

    • Mar 2016 - Apr 2017

    Founding member of the customer operations team at Octopus Energy. Created operational processes and managed OE's first customers. These processes provided input to the development of the Kraken Technologies platform.

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  Noam Masorti Youth

  • London

  • Manager of Youth Movement

    • Aug 2014 - Sep 2015
    • London

    Noam Masorti Youth is a youth movement that caters to over 500 young people between the ages of 9-25, running events throughout the year lasting between two hours and five months, spread across four countries. Responsible for event planning, managing youth volunteers, running leadership training and fundraising.

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  Lola's Cupcakes

  • London, United Kingdom

  • Intern

    • Jun 2013 - Jun 2013
    • London, United Kingdom