Experience

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  Quay Management Pty Ltd

  • Canberra, Australian Capital Territory, Australia

  • Operations Manager

    • Jan 2024 - Present
    • Canberra, Australian Capital Territory, Australia
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  Quay Fund Services Limited

  • Sydney, Australia

  • Compliance and Operations Manager

    • Jun 2019 - Dec 2023
    • Sydney, Australia
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  Australian Mutual Holdings Limited

  • Sydney, Australia

  • Compliance Manager

    • Feb 2017 - Jun 2019
    • Sydney, Australia

    My role at Australian Mutual Holdings involved managing and assisting the executive directors of an Australian Financial Services Licensee (AFSL) acting as both the compliance and operations manager. The focus of this role is to ensure that the company operated efficiently and met all licence and...

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  ITS Management

  • Australia
  • IT Services and IT Consulting
  • 200 - 300 Employee

  • Team Leader

    • Mar 2016 - Feb 2017

    Initially an Accounts Manager, I assisted VIP and high-value clients via email, live chat and phone. I was required to be able to communicate on all three channels simultaneously requiring a strong level a multitasking and professionalism. After a year I was promoted to a team leader role. This involved managing and training a team of up to 6 individuals.Key Tasks• Train and monitor junior staff • Provide immediate and follow up feedback• Run training presentations • Assist with client queries over live chat, email and phone• Assist customers with financial transactions • Solve problems whilst managing client expectations

  • Accounts Manager and Customer Consultant

    • Nov 2014 - Mar 2016

    Key Tasks• Assist with client queries over live chat, email and phone• Assist customers with financial transactions • Solve problems whilst managing client expectations• Provide product information to new and existing players• Use analytical problem solving and decision making skills to provide the best outcome for the player

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  Sensis Yellow Pages

  • Sydney, Australia

  • Customer Care Consultant

    • Mar 2013 - Mar 2014
    • Sydney, Australia

    Working as the first point of contact for clients, I assisted with billing and account enquiries.• Provide professional and efficient customer service• First point of contact for customers• Assisting customers with billing and invoice queries• Redirecting customers to the appropriate department

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  Wellington Combined Taxis

  • Wellington, New Zealand

  • Customer Service Representative

    • Feb 2012 - Nov 2012
    • Wellington, New Zealand

    Initially a customer care consultant, I was soon promoted to organising and managing shuttle bookings.Key Tasks• Process phone bookings• Process and organise shuttle bookings • Manage email inquiries• Provide professional and efficient customer service

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  Hotel Willis

  • Wellington, New Zealand

  • Receptionist and Assistant Manager

    • Jan 2011 - Jan 2012
    • Wellington, New Zealand

    I worked as the receptionist and assistant manager for a boutique hotel.Key Tasks• Booking management - through hotel websites, phone and email• Assist guests• Provide tourism information• Complete administration duties