Experience

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  AARP

  • Employment Specialist

    • Jan 2012 - Present

    Identifies potential host agencies with a focus of developing employment opportunities for persons 55+, provide case management support assisting participants to eliminate barriers that interfere with job retention, developed and presented training materials, establish and maintain cooperative working relationships with peers and the public, setting and reaching performance measures, interpret and apply Federal, State and local policies, procedures, laws and regulations, keep abreast of employer satisfaction by contacting employers regularly to provide placement follow up and enrolling new Host Agencies

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  Blue Shield of California

  • Facility Claims Processor

    • Oct 2009 - Aug 2010

    Blue Shield of CA 3021 Reynolds Road Parkway - Lodi, CA 877-322-7348Responsible for processing routine to high dollar claims, research various data bases to properly insure claims are priced correctly, document accurately exceptions to pricing rules, research eligibility information, verify benefits are applied correctly and understand and process claims according to claims logic.

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  Blue Shield of California

  • IFP Processor

    • Feb 2009 - Jul 2009

    Blue Shield of CA 3021 Reynolds Road Parkway – Lodi, CA 877-322-7348Review applications for completeness, research using customized system to determine eligibility, document accurately discrepancies and data entry.

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  TeleTech

  • Customer Care Representative

    • Nov 2008 - Feb 2009

    Answer inbound calls, educate clients on various health plans and options, register and enroll clients in specific health care plans, provide prompt, courteous and professional responses, document accurately household information, enter and update household information and follow set rules and regulations.

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  Informatix, Inc

  • Business Analyst

    • Sep 2004 - Feb 2008

    Informatix 1740 Creekside Oaks Drive – Sacramento, CA 415-365-1515Receive service calls from clients, document issue in tracking software, utilizing the document management system, evaluate and provide analysis of customer calls, identify system enhancements, provide prompt, courteous and professional responses, write reports, work independently, meet deadlines and self imposed time commitments, create training materials, provide training to new staff and supervise off site special projects.

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  Tulare County

  • Supervising Child Support Officer

    • Aug 1998 - Sep 2004

    County of Tulare 8040 Doe Street – Visalia, CA 559-713-5700Supervise teams of locate, establish, enforce and public service to establish child support, interview clients via phone and in person, establish and maintain cooperative working relationships with peers and the public, review and resolve complex staff concerns and issues, setting and reaching performance measures, interpret and apply Federal, State and local policies, procedures, laws and regulations, review staff documents for accuracy, perform staff evaluations, answer questions and provide responses to the public, identify and respond to public concerns and communicate clearly and concisely both orally and in writing