Experience

• 

  Be Girl

  • Maputo, Cidade de Maputo, Mozambique

  • Senior Operations Manager

    • Feb 2022 - Present
    • Maputo, Cidade de Maputo, Mozambique

    1. Human Resources• Support current and future business needs through the development, engagement, motivation and preservation of human capital• Ensure that all team have up-to-date contracts in accordance with Be Girl policy and Mozambican labor law• Manage payroll processes and coordinate disbursement with the CD• Manage Dovico time-tracking system, including: ensuring all team members are tracking their time in Dovico; checking time tracking prior to payroll; updating Dovico system as needed for new projects, tasks, and team members• Review and approve/disapprove all requests for paid time off and ensuring paid time off taken is entered properly in Dovico• Coordinate annual performance review process for all staff• Coordinate recruitment processes according to standard procedure• Oversee onboarding and offboarding processes for employees• Manage benefits program (e.g., health insurance) for the office• Manage work of HR Assistant and Transportation Coordinator2. Inventory & Logistics• Manage inventory levels and anticipate inventory need and ensure that all inventory movement is tracked correctly and manage inventory tracking.• Manage import and customs clearing process for products imported into Mozambique• Prepare and manage shipments of all products to fulfill orders from Mozambique’s inventory, initially under the guidance of the Country Director and Senior Finance Manager3 . Compliance• Ensure that all Be Girl Mozambique team members and Be Girl processes adhere to organizational policies (including but not limited to procurement, travel) and ensure that all relevant grant/donor compliance processes are followed accordingly• Recommend and develop new policies for the office to ensure compliance with Mozambican law and contribute to an equitable working environment• Identify possible compliance risks with consideration for Mozambican laws and make recommendations to the Country Representative to reduce risk exposure

• 

  MOZTEL, LDA

  • Maputo, Mozambique

  • FINANCIAL AND ADMINISTRATIVE ASSISTANT

    • Jan 2018 - Jul 2021
    • Maputo, Mozambique

    ✓ File organization according to procedures.✓ Cashier closing conference and balance the cashiers;✓ Launch of bank commissions in the PHC management software.✓ Daily bank verification and bank reconciliation;✓ Elaboration of sales and operations reports to be sent to Accounting;✓ Assistance in customer service;✓ Customer collections and assistance in calculating Customer debt;✓ Issuance of receipts, support in checking receipts in cash and checks;✓ Elaboration of the financial position of the company;✓ Sending Letters to Lawyers referring to clients with irregular status;✓ Elaboration of the physical count of equipment with the Warehouse Manager (Antennas and Routers);✓ Assist in the preparation of documents for the annual audit.✓ Elaboration of spreadsheets and financial documents to support the Administration✓ Assistance to HR in the preparation of the attendance map.✓ Assistance to HR in Salary Processing.✓ Assistance to the Fleet Manager in recording and calculating the average fuel consumption of cars andmotorized.✓ Assistance in the preparation and execution of the company's Internal Audit Plan for internal control forverify that procedures are being followed.✓ Secretariat to the CEO.✓ And other administrative tasks that fall within the scope of the function

• 

  M. HOLDINGS, LTD

  • Mozambique

  • Administrative Assistant

    • Jan 2017 - Dec 2017
    • Mozambique

    ✓ Responsible for the purchasing area✓ Elaboration of the company's activities diary✓ Elaboration of financial maps to aid internal control✓ Assist in sales registration activities and,✓ Reception and registration of correspondence✓ Word processing in memos, letters/officials, reports and other documents based oninformation provided.✓ File documentation, separating it according to the type of subject or type of document,respecting archival rules and procedures.✓ Support for Human Resources with advertisements and scheduling interviews.✓ Answer all customer requests on the phone;✓ Ensure that they are resolved in the first contact;✓ Establish and maintain the same that guarantee increased customer loyalty and retention;✓ Strictly comply with the rules and procedures contained in the customer service policy;✓ Ensure that the customer has essential information about the product;✓ Make collection calls to customers;✓ Make customer satisfaction calls;✓ Charge customers with overdue debts;✓ Make sure that all customers who make monthly payments receive a message (E-mail)and/or payment confirmation receipt.