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Lilian Okello
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swahili -
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english -
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Swahili Native or bilingual proficiency
- Sales
- Customer Service
- Sales Management
- New Business Development
- Negotiation
- Show all
Bio
Credentials
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Customer Service: Handling Abusive Customers
LinkedInAug, 2022- Apr, 2026 -
How to Be More Strategic in Six Steps
LinkedInFeb, 2022- Apr, 2026 -
Agile Foundations
LinkedInJun, 2020- Apr, 2026 -
Artificial Intelligence Foundations: Thinking Machines
LinkedInJun, 2020- Apr, 2026 -
Cryptocurrency Foundations
LinkedInJun, 2020- Apr, 2026 -
Customer Experience: Journey Mapping
LinkedInJun, 2020- Apr, 2026 -
Design Thinking: Customer Experience
LinkedInJun, 2020- Apr, 2026 -
Digital Transformation
LinkedInJun, 2020- Apr, 2026 -
Introducing Robotic Process Automation
LinkedInJun, 2020- Apr, 2026 -
Listening to Customers
LinkedInJun, 2020- Apr, 2026 -
Project Management Foundations
LinkedInJun, 2020- Apr, 2026
Experience
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Kenya
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Banking
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700 & Above Employee
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Direct Sales Executive
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Jun 2023 - Oct 2023
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Direct Sales Executive
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Jun 2023 - Sep 2023
Marketing and selling of banks products and services to potential customers Contacting leads and setting up appointments to present bank products. Assisting the clients in completing forms and submitting them for processing to the various branches. Attending activations, door to doors and marketing activities that are organized to promote and sell I & M products. Compiling regular sales reports specifying the number of sales made on daily, weekly, monthly sales quotas. Efficient follow up on leads and consistent communication with customers to curb client complain and maintain customer satisfaction. Cross selling to existing clientele
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Procare Medical center Nyali Mombasa
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Mombasa County, Kenya
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Business Development Executive
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Apr 2023 - Jul 2023
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Mombasa County, Kenya
· Be the primary point of contact and build long-term relationships with customers to achieving revenue goals· Help customers through email, phone, online presentations and in person meetings · Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.· Build new client relationships and deliver exceptional client service on a day-to-day basis.· Communicate clearly the progress of monthly/quarterly objectives to internal stakeholders; identify areas of concern and assist in generating solutions· Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, etc.· Enhance the department and organization’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments· Monitor and analyze customer’s usage of our services.· Liaise between the customer and internal teams
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Universal computers kenya
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Mombasa County, Kenya
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Sales and administrative officer
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Aug 2022 - Mar 2023
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Mombasa County, Kenya
• Ensure customer satisfaction• generate sales• Coordinate the sales team activities for • Maintaining proper sales records • Checking the accuracy of orders• issuing invoices • compiling monthly sales reports
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Kenya
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Financial Services
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700 & Above Employee
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Bank Teller
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Sep 2021 - Jan 2022
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Universal Banker
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Apr 2017 - Aug 2021
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Education
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2011 - 2012MOUNT KENYA UNIVERSITY
DIPLOMA, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES -
Mt kenya university
Suggested Services
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Industry Focus. “Banking”
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