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Likhanyise Mkiva is a seasoned retail leader with 18 years of experience driving business growth and excellence in South Africa. As a Senior Area Manager at Truworths, she has successfully managed teams, optimized operational efficiency, and driven sales through innovative strategies. Mkiva holds a Bachelor's degree in Business Administration from TSiBA Education and an Advance Diploma in Management Development from the University of Cape Town. Proficient in Microsoft Office, Microsoft Excel, and Microsoft Word, she is a strategic thinker with expertise in customer service, entrepreneurship, and team leadership.

Experience

    • South Africa
    • Retail
    • 700 & Above Employee
    • Senior Area Manager
      • Sep 2023 - Present

    • Area Manager
      • Jun 2013 - Sep 2023

      • Ensure high standards of visual merchandise presentation• Ensure operational effectiveness and efficiency• Management of business expenses in line with budgets. • People Management i.e. Recruitment, training, IR including CCMA and General business management • Financial data analysis in aid to improve business efficiency• Drive new business by ensuring that all teams adheres to the company’s new accounts policies and goals • Manage business risk by ensuring that the stores have the right people in the right positions and with the right competencies• Manage all service providers that have a direct influence on this

    • Admin Manager
      • Nov 2012 - May 2013

      • Manage all administration functions of the store and ensure constant efficiency of all processes. • Manage all expenditure and drive turnover to ensure profitability.• Minimise business risk through ensuring that the team adheres to company procedures and policies. • Monthly reporting of financial data to the Divisional office • Communicating with suppliers/vendors• Promoting high standards of customer experience that promotes effortless shopping in store through effective operational management. • Recruiting, selecting and training of new staff • Managing people and ensure development through succession plans• Create, implement and manage strategies that will grow the store’s financial position and make it competitive, not only in the company but in the market it operates in.

    • Floor Manager
      • Apr 2011 - Oct 2012

      • Manage all operational functions of the store and ensure constant efficiency of all processes• Manage expenditure and drive profitability • Drive sales through people management, innovative ideas and aligning store vision with the company’s vision• Managing people and ensure development through succession plans. • Recruiting, selecting and training of new staff • Ensure merchandise and visual standards are kept and are in line with the business standards• Conduct product, competitor and missed opportunity’s report for merchandise buyers and planners• Communicating with suppliers/vendors • Promoting high standards of customer experience in store

    • Trainee Planner
      • Aug 2010 - Mar 2011

      • Working closely with fashion buyers and suppliers• Mastering the powerful systems combination of Retek and Arthur• Ensuring the right mix of merchandise reaches the right stores at the right price, at the right time• Creative and conceptual input• Product design and construction• Liaising with in store-staff and various buyers• Product analysis• Data analysis• Exposure to the merchandise buying cycle and lead times thereof

    • Sales Consultant
      • Oct 2005 - Jul 2010

      Worked as a sales consultant on a part time basis

  • Pare BV
    • Groningen, Netherlands
    • Intern
      • Feb 2010 - Jul 2010
      • Groningen, Netherlands

      • Completed five months Market Research internship, two months in the Netherlands and three months in Cape Town• Dara Holdings LTD designs and distributes fashion handbags in the European market and Brazil and intended to penetrate the South African market. • The scope of the project was to resea...

  • TSiBA Education
    • Cape Town Area, South Africa
    • Student
      • 2005 - 2010
      • Cape Town Area, South Africa

      I have acquired a bachelor in Business Administration degree majoring In Entrepreneurial Leadership at TSiBA Education.

Education

  • 2024 - 2025
    Graduate School of Business - University of Cape Town
  • 2005 - 2010
    TSiBA Education
  • 2000 - 2004
    Peak View High School

Suggested Services

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Industry Focus. “Retail”

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