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Lianne A. profile image

Lianne A.

Senior Account Specialist at Spoke
Intro Book
Seasoned customer service professional with 15+ years of experience in various industries.
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Location
Philippines, PH
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Bio

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Lianne A. is a seasoned customer service professional with 15+ years of experience in various industries, including retail, finance, and call centers. She has held positions such as Inbound Customer Service Representative, Fraud Specialist, Senior Process Associate, and Senior Account Specialist. With a Bachelor of Science in Education from the University of Cordilleras, Lianne has developed strong communication and problem-solving skills, which she applies to her roles in customer service, account management, and process improvement. Currently, she works as a CSR at Cleanly and Dylan's Candy Bar / VA at Public Goods - BPO BIZ LLC (Spoke) in Baguio, Cordillera Administrative Region, Philippines.

Experience

  • Spoke
    • Baguio, Cordillera Administrative Region, Philippines
    • Senior Account Specialist
      • Jul 2019 - Present
      • Baguio, Cordillera Administrative Region, Philippines

      CSR at Cleanly and Dylan's Candy Bar / VA at Public Goods - BPO BIZ LLC (Spoke)

  • Thought Focus Technologies LLC
    • Baguio City Philippines
    • Senior Process Associate
      • Jul 2017 - Jan 2019
      • Baguio City Philippines

      Handling inbound, outbound calls and responding customer's query thru email. Handling third party verification.

  • Convergys Philippines
    • Baguio City, Philippines
    • Inbound Customer Service Representative
      • Mar 2016 - Jun 2017
      • Baguio City, Philippines

      Answering customer's query for billing, upselling and technical support

  • JPMorgan Chase & Co.
    • Manila Philippines
    • Fraud Specialist
      • Jun 2015 - Nov 2015
      • Manila Philippines

      Taking inbound calls. Verifying checks to prevent fraud.

  • Sitel
    • customer service representative
      • Mar 2012 - May 2015

  • KFC US
    • Baguio City, Cordillera Admin Region, Philippines
    • Service Crew
      • Apr 2002 - Apr 2004
      • Baguio City, Cordillera Admin Region, Philippines

      Prepare and serve food, process customer payments, and provide customer service

  • Dunkin Donuts
    • Baguio City, Cordillera Admin Region, Philippines
    • Service Crew
      • Apr 2001 - Mar 2002
      • Baguio City, Cordillera Admin Region, Philippines

      Prepare and serve food, process customer payments, and provide customer service, Clean the area of assigned station

Education

  • 1998 - 2003
    University of Cordilleras
    undergraduate, Bachelor of Science in Education

Suggested Services

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Industry Focus. “Outsourcing and Offshoring Consulting”

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