Experience

• 

  Beca

  • Auckland, New Zealand

  • Digital Engineering Coordinator

    • Jul 2023 - Present
    • Auckland, New Zealand

• 

  Unitec

  • Auckland, New Zealand

  • PASS Leader

    • Mar 2023 - Jun 2023
    • Auckland, New Zealand

    • To provide a comfortable environment where students can assist one another to revise and discuss coursework and therefore, achieve better results• To promote deeper understanding and learning of subject concepts• To allow students to build a network of friends, including the leader, whom they can turn to for support• To offer students extra support to aid in the successful transition from high school to Unitec (particularly relevant in first semester subjects)• To demonstrate to students effective learning and study techniques that can be extended to private study and other subjects and promote the development of students as independent learners.

• 

  Vodafone New Zealand

  • Customer Success Lead

    • Apr 2021 - Sep 2022

    •Providing operational support support for the Business Development Representative during the closing stage of the sales process and post-sales•Successful implementation and onboarding of a new customer •Maintaining a competitive edge through identification and knowledge of products and opportunities•Planning and reporting•Taking the initiative and a display of leadership in getting on with the job

  • Business Account Manager

    • Jan 2015 - Mar 2021

    - Manage portfolio of around 450+ Small Business customers, over 2 millions of value- Grow revenue by cross-selling and upselling a Vodafone solution that meets the customer needs- Retain customers within assigned portfolio by building trusted customer relationships- Track own performance against sales and customer experience targets, aiming to over-achieve, and modifying approach when necessary.- As the primary Vodafone contact, maintain high levels of customer satisfaction by following through consistently on commitments made

• 

  Vodafone

  • Auckland, New Zealand

  • Telesales Consultant

    • May 2013 - Jan 2015
    • Auckland, New Zealand

    - Take the initial call at the start of the customer journey, be right at the heart of the customer experience- Help our customer make one of the most pivotal decisions about how they keep connected to the people- Identify the customer's needs through effective fact finding and rapport building